Hiring Technical CRM

3 days ago

Kolkata, West Bengal, India LTIMindtree Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:- Microsoft Dynamic 365 Technical Consultant/DeveloperWork Location:- LTIM Pan IndiaExperience Required:- 5 yearsNotice Period:- Immediate JoinerJob Description:-MS Dynamic 365 Technical Consultant/Developer

  • The Dynamic 365 Technical Consultant/Developer needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using Power BI/SSRS, Power Automate and Power Apps.
  • The selected candidate will work as part of the development team, and report to the project manager and technical lead.

Essential Job Functions & Required Skills:-

  • Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service.
  • Proficiency in designing, developing and implementing business processes, plugins and workflows.
  • Experience in designing and creating custom entities and relationships between those entities.
  • Experience in handling multiple business unit with data segregation and cross BU access/roles.
  • Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for

Case creation, Case status update, Add Comment, Upload Screenshots and knowledge Management integrating SharePoint.

  • Experience of software development using Microsoft .

Net, C#, JSON and jQuery.

  • Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps.
  • Strong Hand on experience in Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal).
  • Experience in developing automations using Power Automate and Power Apps.
  • Experience in developing application which can be published to Azure.
  • Experience in handling huge volumes of case and email records.
  • Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application.
  • Experience in Agile/Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI/CD.
  • Experience in designing and automating the survey forms using MS Forms Pro.
  • Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus.
  • Hands-on experience in developing Power BI Dashboards & Reports is a plus.
  • Provide troubleshooting/technical support.
  • Actively participate in design and analysis sessions to ensure sound team decision-making.
  • Support system and user acceptance testing activities, including issue resolution.
  • Complete technical documentation to ensure system is fully documented.

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