CRM IT Head

21 hours ago

Kolkata, West Bengal, India Client of Anthroplace Full time

Job Title: CRM IT Head

Experience: 18 to 20 years in relevant profile

Educational Qualification: Bachelor's/ Master's degree - Computer Science/ IT, preferably

Budget : 60 LPA-70 LPA

Industry : Preferably from Manufacturing Industry.

Responsibilities: -

1. Developing and executing the overall CRM technology strategy, aligning it with the company's objectives and ensuring it supports business needs.

2. Overseeing the selection, implementation, and maintenance of the CRM system, including

configuration, customization, and integration with other systems.

3. Managing customer data within the CRM system, ensuring data quality, and leveraging analytics

to gain insights into customer behaviour and preferences

4. Leading and managing a team of CRM IT professionals, providing guidance, training, and support

to ensure optimal performance.

5. Collaborating with various departments, including sales, marketing, and customer service, to

understand their CRM needs and ensure the system effectively supports their operations

6. Tracking key CRM metrics, analyzing performance, and reporting on the effectiveness of the CRM

system to senior management.

7. Identifying opportunities to improve the CRM system, exploring new technologies, and

implementing solutions to enhance customer experience and business outcomes.

8. Managing the CRM IT budget, ensuring cost-effectiveness and efficient resource allocation.

Skills Required: -

Strong understanding of CRM principles and best practices

Experience with CRM or similar software and platforms (e.g., Salesforce, Microsoft Dynamics CRM)

Proficiency in data management, analytics, and reporting

Excellent leadership, communication, and interpersonal skills

Ability to translate business needs into technical requirements

Experience in project management and change management

Knowledge of relevant technologies, such as cloud computing, APIs, and integration platforms

Any interested candidate feel free to contact on shalu@anthroplace.in or 9230998556

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