CRM Manager

NEXA is looking for a CRM professional with a proven ability to anticipate client needs, identify growth opportunities and deliver best‑in‑class HubSpot implementations on schedule. In this role, you will spearhead end‑to‑end onboardings, collaborate with Website, Solutions Architecture, and Digital Marketing teams, and proactively recommend optimisations and upsell strategies. You'll empower your project team, ensure seamless delivery and serve as the HubSpot expert for our clients. To qualify for this role, you should be someone who is comfortable with meeting tight deadlines, maintaining high-standards of quality, and working in a fast-paced environment.

Key Responsibilities:

HubSpot Onboarding

• Lead discovery and kick‑off sessions, identifying quick wins and setting client expectations.
• Conduct demo calls, configure demo assets, and showcase HubSpot's value.
• Oversee the full onboarding lifecycle: project planning, data migration, configuration (pipelines, workflows, automations, integrations).
• Perform rigorous quality checks on team deliverables to maintain excellence.
• Develop comprehensive handover documentation and tailored training materials (guides, screen recordings, knowledge‑base articles).
• Deliver client training sessions that equip users to maximise their HubSpot investment.

Collaboration with Website & Solutions Architecture Teams

• Work closely with web developers and solutions architects to ensure seamless integration of CRM components with website builds.
• Advise on CRM-related requirements during website design to support lead generation and data capture.
• Provide technical guidance on integrations between HubSpot and other systems to enhance overall solution architecture.

Growth Strategy & Optimisation

• Partner with the team lead to audit existing client accounts, pinpointing optimisation opportunities for conversion and retention.
• Stay up to date with HubSpot releases and emerging tech integrations - champion new ideas to internal teams and clients.
• Propose and implement growth initiatives that expand client usage of HubSpot features.

Team Support & Continuous Improvement

• Act as a HubSpot subject‑matter expert, providing ongoing support, troubleshooting and best‑practice advice.
• Monitor project health: ensure milestones are met, SLAs adhered to and clients fully adopt the platform.
• Contribute to refining our onboarding and implementation processes - share feedback, document learnings and elevate team efficiency.

Who You Are:

• A True Go‑Getter: You take ownership, speak up with ideas and see every challenge as an opportunity.
• Strategic Thinker: You design and implement CRM strategies that align with client goals and drive measurable growth.
• Tech‑Savvy & Forward‑Looking: You keep abreast of new HubSpot features and complementary tech solutions, recommending and rolling out innovations for clients.
• Delivery‑Oriented: You manage scope, timelines and quality rigorously, ensuring projects launch on schedule and within budget.
• Empowering Team Player: You support and inspire your colleagues, providing guidance, feedback and training to raise the bar on every deliverable.

Required Qualifications:

• Bachelor's degree in Business Administration, Marketing, Information Systems, Computer Science or a related field.
• 3–5 years (or more) of hands‑on HubSpot implementation and CRM management, ideally within an agency or consultancy.
• Proven track record of leading end‑to‑end HubSpot projects (onboarding, data migration, configuration, go‑live).
• Deep understand of the 5 main hubs in HubSpot: Sales Hub, Marketing Hub, Service Hub, Content Hub, and Operations Hub (certifications for these hubs are preferred).
• Experience with integrations, APIs and third‑party tools (e.g. Salesforce, MS Dynamics, Zapier, custom API integrations, webhooks and more).
• Strong project‑planning and execution skills, including scoping, timeline management and risk identification.
• Familiarity with project management tools (e.g. ClickUp, Jira, Asana) and methodologies (Agile, Sprint, Waterfall).
• Excellent verbal and written communication; comfortable leading discovery sessions, demos and training workshops.
• Demonstrated ability to build and maintain strong client relationships and manage stakeholder expectations.
• Analytical mindset with the ability to audit CRM setups, interpret data insights and recommend optimisations.
• Self‑starter attitude with a proactive, "roll‑up‑your‑sleeves" approach to uncovering and pursuing growth opportunities.
• Experience empowering and guiding small project teams to deliver high‑quality work on schedule.
• Proven ability to collaborate with web developers, solutions architects and other non-technical teams to ensure cohesive solution delivery.
• Experience in B2B technology or SaaS environments (advantageous).
• Multilingual or regional experience (e.g. MENA market) (advantageous).