Enterprise Business Application Manager – D365 CRM Development

Job Description

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether youre just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impactacross industries, countries, and careers.

From engineering and product to digital services and customer experience, youll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected workon a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Responsibilities :

Calling the strategist and leader in you:

If youre someone who thrives in complex global environments, sees opportunity in transformation, and believes in the power of technology to drive business excellencethis is your call to lead. If your passion lies in steering large-scale CRM ecosystems while developing people, influencing global strategies, and creating tangible impactread on.

We are looking for a dynamic Enterprise Business Application Manager D365 CRM Development who will lead a skilled team dedicated to refining and advancing CRM platform. Youll not just drive execution - youll build a culture of collaboration, innovation, and continuous improvement that leaves a lasting legacy. Your primary responsibility will be orchestrating the development process, optimizing DevOps methodologies, and ensuring thorough test automation.

This is how youll make an impact:

- You will guide and support the CRM development team, along with DevOps and Test Automation teams.
- Work closely with diverse teams spanning multiple regions, you will gather requirements, prioritize tasks, and oversee the seamless execution of projects.
- You will collaborate with various departments for aligning priorities and maintaining project momentum.
- Leveraging advanced DevOps practices such as continuous integration and deployment, you will enhance operational efficiency.
- Your oversight of comprehensive testing procedures, utilizing frameworks like Selenium, will uphold product reliability.
- You will maintain clear and consistent communication with stakeholders ensuring transparency and addressing concerns promptly.
- You can extend your role beyond management; you can actively troubleshoot challenges, applying your adept problem-solving skills to find effective resolutions.

If you find your leadership style reflected in these people-focused principles, this role is for you:

- Team Builder: You coach and elevate delivery teams, helping them explore innovative processes and technologies, fostering a culture of improvement and adaptability.
- Mentor: You fuel growth through empowerment, giving your team the autonomy to explore and execute.
- Inclusive Leader: You appreciate diverse thought, foster collaboration across global teams, and drive results through empathy and equity

And if these result-driven qualities resonate with you, consider this your next leadership challenge:

- Visionary: You align CRM process and technology with business vision, translating abstract goals into executable solutions.
- Strategic Executor: You understand the urgency of business priorities and balance short-term wins with long-term sustainability.
- Innovator: You champion change, embrace disruption, and arent afraid to rethink traditional delivery models.
- Operational Leader: You bring clarity, discipline, and accountability to delivery processes, while maintaining a focus on business impact.

Required Skills & Experience:

- 12+ Years of overall experience including experience in leading D365 or any other CRM application development teams
- Broad proficiency in D365 modules like Sales, Services or other CRM tools like Salesforce would be an added advantage
- Proven ability to work in matrixed, global delivery environments
- Demonstrated success in leading and managing development teams within an Agile environment.
- Proficiency in DevOps practices and tools, including Azure DevOps, Git, Jenkins, Docker, and Kubernetes will be an advantage
- Experience implementing and managing test automation frameworks such as Selenium.
- Effective communication skills, enabling effective collaboration with cross-functional teams and stakeholders.
- Proven problem-solving abilities and a strategic mindset, driving innovation and continuous improvement.
- High personal integrity, prioritizing the needs of customers and employees.
- A record of accomplishment of influencing change and driving success.
- Adaptability in fast-paced, dynamic environments.

Think this sounds like you Step up and lead transformation with us.

Ready to drive impact at scale This could be your next move.

Inspired to be the architect of change Lets connect.

How to Apply

Are you an innovator Here is your chance to make your mark with a global technology leader. Apply now

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