Customer Success Manager

2 days ago


Kazhakuttam Kerala, India Prophaze Technologies Full time ₹ 6,00,000 - ₹ 10,20,000 per year

Key Responsibilities

  • Own and manage a portfolio of mid-market and enterprise cybersecurity customers
  • Develop deep customer relationships and act as a trusted advisor on cybersecurity best practices
  • Lead onboarding, quarterly business reviews (QBRs), health checks, and product adoption strategies
  • Identify expansion opportunities (upsell/cross-sell) and partner with Sales to drive revenue
  • Monitor customer health scores, usage data, and engagement trends
  • Manage renewals, negotiate terms, and reduce churn through proactive lifecycle management
  • Collaborate with Product and Engineering teams by sharing customer insights and feature requests
  • Establish scalable processes and mentor junior CS team members
  • Forecast account risks and prepare executive-level reports for internal leadership

Required Skills

  • 8+ years of Customer Success experience, with at least 3 years in SaaS (Cybersecurity preferred)
  • Proven experience managing enterprise accounts and complex onboarding cycles
  • Excellent communication, stakeholder management, and negotiation skills
  • Expertise with CS and CRM tools (e.g., Gainsight, HubSpot, Salesforce, Zendesk)
  • Strong analytical and data-driven mindset

Education

  • Bachelor's or Master's in Computer Science, Engineering, or Business (preferred)

Job Type: Full-time

Pay: ₹50, ₹85,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



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