Customer Success Manager
2 days ago
Key Responsibilities
- Own and manage a portfolio of mid-market and enterprise cybersecurity customers
- Develop deep customer relationships and act as a trusted advisor on cybersecurity best practices
- Lead onboarding, quarterly business reviews (QBRs), health checks, and product adoption strategies
- Identify expansion opportunities (upsell/cross-sell) and partner with Sales to drive revenue
- Monitor customer health scores, usage data, and engagement trends
- Manage renewals, negotiate terms, and reduce churn through proactive lifecycle management
- Collaborate with Product and Engineering teams by sharing customer insights and feature requests
- Establish scalable processes and mentor junior CS team members
- Forecast account risks and prepare executive-level reports for internal leadership
Required Skills
- 8+ years of Customer Success experience, with at least 3 years in SaaS (Cybersecurity preferred)
- Proven experience managing enterprise accounts and complex onboarding cycles
- Excellent communication, stakeholder management, and negotiation skills
- Expertise with CS and CRM tools (e.g., Gainsight, HubSpot, Salesforce, Zendesk)
- Strong analytical and data-driven mindset
Education
- Bachelor's or Master's in Computer Science, Engineering, or Business (preferred)
Job Type: Full-time
Pay: ₹50, ₹85,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
-
Customer Success Executive
4 days ago
Kazhakuttam, India Prophaze Technologies Full time**Customer Success Executive** **Key Responsibilities**: - Serve as point-of-contact for assigned customers post-onboarding. - Conduct health check calls, gather and act on feedback. - Prepare and share commercial proposals for renewals. - Manage contract renewals and client follow-ups. - Coordinate licensing and invoicing with finance and sales teams. -...
-
Customer Success Executive
2 days ago
Kazhakuttam, Kerala, India Prophaze Technologies Full time ₹ 2,40,000 - ₹ 3,00,000 per yearKey Responsibilities:Assist in onboarding new customers by guiding them through product setup and best practicesProvide timely responses to customer queries via email, chat, and callsMonitor customer usage and flag risks or opportunities for engagementSupport the CS team with preparing product walkthroughs, demos, and training sessionsCollaborate with...
-
Customer Success Executive
2 weeks ago
Kochi, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time**Job Title**: Customer Success Executive **Gender Preference**: Female **Experience Required**: 1-2 Years **Salary**: ₹20,000 - ₹25,000/month **Work Mode**: Hybrid - Palarivattom **Job Type**: Full-Time **Job Summary**: **Key Responsibilities**: - Serve as the primary point of contact for assigned clients. - Understand client needs and ensure...
-
Customer Success Executive
4 days ago
Thiruvananthapuram, Kerala, India EINSATZ Technologies Full time**Position**: Customer Success Executive **No. of Openings**:2 **Experience**: 1-2 years experience in Customer Success / Client Relationship / Voice process **Joining**: Immediate joiners preferred. **Preference**: Strong communication skills in English. Must be ready to relocate to Trivandrum **Requirements**: - Strong written and verbal communication...
-
Customer Success Executive
2 days ago
Calicut, Kerala, India Febno Technologies Full timeWe are looking for a motivated and enthusiastic **Business Success Executive** to join our team. This is an entry-level role ideal for freshers who are passionate about customer service and business growth. You will act as a bridge between our clients and internal teams, ensuring customer satisfaction and successful use of our software products. **Key...
-
Customer Success Executive
2 weeks ago
Nadakkuthala, Calicut, Kerala, India TechBrein Solutions PVT LTD Full timeJob Description: Customer Success Executive (CSE) Location: Calicut Department: Customer Success Experience: 0-2 years About the Role At TechBrein, the Customer Success Executive (CSE) ensures that customers get the maximum business value from our solutions and services. The CSE is the primary non-technical point of contact for clients —...
-
Business Development Manager
7 days ago
Kazhakuttam, Kerala, India Ateam soft solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per yearExp- 8-10yrsLocation: TechnoparkEmployment Type: Full-time, On-siteAbout ATeam Soft SolutionsATeam InfoSoft Solutions is a leading digital engineering and IT staffing company, driving innovation through cutting-edge solutions like AI implementations and scalable cloud-native architectures. We empower businesses—from startups to Fortune 500 enterprises—by...
-
Process Trainer
2 days ago
Kazhakuttam, India Xtreme Online Solutions Pvt Ltd, Technopark Phase I, Trivandrum Full time**Job description** - Develop program specific and related training curriculum and modules for process and deliver training to new hires or existing staff to address their training needs as identified. - Ensure all trainees understand and grasp the required concepts in customer service comprehensively and implement them in their work. - Identify skill gaps...
-
Customer Success Executive
2 weeks ago
Thiruvananthapuram, Kerala, India MYDESIGNATION ONLINE CLOTHING LLP Full timeMYDESIGNATION, the leading fashion brand, is looking for Customer Service Representatives to join our team. As a Customer Success Executive (Non-Voice) at MYDESIGNATION, you will play a pivotal role in ensuring our customers' needs are met through non-voice communication channels, providing timely and helpful responses. Fluency in both Hindi and English is...
-
Customer Success Executive
5 days ago
Kakkanad, Kochi, Kerala, India Instio Experiences Full time ₹ 1,44,000 - ₹ 2,40,000 per yearAbout HotelOpsAIHotelOpsAI is an AI-powered platform built to optimize and automate hotel operations. From housekeeping to front desk, our smart tools streamline processes, improve staff efficiency, and enhance guest experiences. We're on a mission to bring intelligent, data-driven decision-making to the hospitality industry.RoleWe are seeking a highly...