Customer Success Executive
4 days ago
**Customer Success Executive**
**Key Responsibilities**:
- Serve as point-of-contact for assigned customers post-onboarding.
- Conduct health check calls, gather and act on feedback.
- Prepare and share commercial proposals for renewals.
- Manage contract renewals and client follow-ups.
- Coordinate licensing and invoicing with finance and sales teams.
- Track new and renewal orders manually from stock or internal systems.
- Follow up on renewal payments and maintain CRM records.
**Requirements**:
- 3 - 4 years in Customer Success / Technical Account Management.
- Background in IT or SaaS; ability to understand technical solutions (mandatory).
- Strong written/spoken communication and follow-up skills.
- Experience in CRM, renewal cycles, and basic commercial documentation.
Pay: ₹35,000.00 - ₹50,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Customer relationship management: 3 years (required)
Work Location: In person
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