Call Center Executive

5 days ago

Kazhakuttam Kerala, India Atlas Kitchen and interiors Full time ₹ 96,000 - ₹ 1,44,000 per year

Key Responsibilities

  • Outbound Lead Calls

  • Call leads generated through digital marketing campaigns.

  • Qualify leads by asking relevant questions (e.g. product preferences, budget, timeline) to determine potential and readiness to visit the showroom.

  • Schedule showroom visits for qualified leads and pass them on to the sales team.

  • Client Follow-Up / Happy Calls

  • Contact existing customers post-sale to check on satisfaction, resolve any issues, and gather feedback.

  • Promote after-sales services (e.g. servicing, warranty, additional products or accessories).

  • Inbound Call Handling

  • Answer incoming calls from customers promptly, listening carefully to their inquiries or concerns.

  • Provide accurate information or route calls to the appropriate person or department.

  • Database & Reporting

  • Maintain accurate records of calls, lead status, customer feedback, and follow-ups in the CRM system.

  • Prepare regular reports on lead conversion rates, customer satisfaction, and common issues / trends.

  • Customer Experience & Quality

  • Ensure professionalism in every interaction—tone, language, clarity, empathy.

  • Resolve customer complaints / issues quickly or escalate to management if needed.
  • Strive to enhance the customer experience and build strong long-term relationships.

Required Skills & Qualifications

  • Minimum - High School Diploma; college degree or equivalent preferred.
  • Prior experience in a call centre, sales support, customer service, or tele-marketing role is an advantage.
  • Strong communication skills—both verbal and written. Must be clear, polite, patient, and persuasive.
  • Good active listening skills; ability to understand customer needs and ask probing questions.
  • Basic computer literacy; experience with CRM software is a plus.
  • Strong organizational skills; ability to multitask and manage many leads / follow-ups.
  • Problem-solving mindset; able to stay calm under pressure.
  • Goal-oriented and able to work collaboratively with the sales and service teams.

Reporting & Work Conditions

  • Reports to: Call Centre Manager / Sales Support Manager.
  • Work hours: Monday to Saturday, 10 am-6 pm..
  • Location: Near U.st Global,NH bypass Kulathoor.

What Success Looks Like

  • High percentage of digital leads converted to showroom visits.
  • Positive feedback from existing clients via happy calls.
  • Low number of escalations due to dissatisfaction.
  • Accurate and timely reporting and follow-ups.

Job Type: Full-time

Pay: ₹8, ₹12,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid time off

Experience:

  • total work: 1 year (Preferred)

Language:

  • Malayalam (Preferred)
  • English (Preferred)

Work Location: In person

  • Call Center Executive

    14 hours ago

    Kalamassery, Kochi, Kerala, India INDEL AUTOMOTIVE PRIVATE LTD Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    The Call Center Executive is responsible for handling inbound and outbound customer calls efficiently, providing accurate information, resolving issues, and ensuring a high level of customer satisfaction. The role requires good communication skills, patience, and the ability to multitask in a fast-paced environment.Key Responsibilities:Handle incoming and...

  • Telesales Executive

    1 week ago

    Kazhakuttam, India JMJ Insurance Service Center Full time

    **Tele Sales Executive who loves to speak with people** **Company Mission**: At JMJ Insurance Service Center, We have a mission to become the #1 Insurance Service Provider In Kerala. This means we are expanding business and hiring new people to the team and People who joined us on the journey in 2008 still working with us **Role Title**: Telecaller Who Love...

  • Call Center

    4 days ago

    Kochi, Kerala, India Zeak us solution Full time

    **Call Center Quality Analyst** (QA) **Location**: Kochi **Salary**: ₹30,000 - ₹34,000 per month **Gender**: Male/Female **Experience**: 1+ years in a Call Center QA role **Key Responsibilities**: - Monitor and evaluate calls for quality assurance and compliance with company policies. - Provide feedback to agents on their performance and suggest...

  • Call Center Representative

    2 weeks ago

    Thrissur, Kerala, India MILIEU GROUP Full time

    We are currently seeking individuals to join our team as Call Center Representatives. As a Call Center Representative, you will be the first point of contact for our customers, providing assistance, answering inquiries, and resolving issues in a professional and efficient manner. **Requirements**: - Any Graduates with basic computer knowledge - Good...

  • Call Center

    4 days ago

    Kochi, Kerala, India Zeak us solution Full time

    **Call Center Team Leader** (TL) **Location**: Kochi **Salary**: ₹30,000 - ₹34,000 per month **Gender**: Male/Female **Languages**: Hindi and English (Proficiency in both required) **Key Responsibilities**: - Lead, motivate, and manage a team of customer service agents. - Monitor call quality and performance to ensure compliance with company...

  • Female Call Center Executive

    1 week ago

    Kochi, Kerala, India Raha Ayurveda Hospital & Integrated Ortho Neuro Rehab Full time

    **Qualifications**: - Marketing skills - Prior experience in call center roles - Knowledge of medical treatments - Familiarity with medical terminologies to review reports - Proficiency in English, Hindi, and Malayalam - Preference for female Ayurvedic doctors - Respond to leads - Coordinate appointments and follow-ups - Maintain accurate records of patient...

  • Call Center Executive

    3 days ago

    Thrissur, Kerala, India IRISH EXPERT LLP Full time

    **Position: - Call Centre Executive** - Year of Experience: - 1 yr to 2 years_ - Qualification: - HSC/Graduate _ **Job Description: - ** Ø Manage a large amount of Inbound and outbound calls in a timely manner. Ø Enter new customers' information into the system. Ø Identifying Students'/Parent’s needs, clarifying information and giving proper...

  • Tele Sales Executive

    5 days ago

    Kazhakuttam, Kerala, India HexRow Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    About the CompanyAt JMJ Insurance Service Center, our mission is to become Kerala's #1 Insurance Service Provider. Since 2008, our team has been helping individuals and families protect their future with trusted insurance solutions. Many of our team members who joined us in 2008 are still with us — that's how strong our culture and values are.Role...

  • Call Center Executive

    2 weeks ago

    Thrissur, Kerala, India IRISH EXPERT LLP Full time

    **Job Description: - ** Ø Manage a large amount of Inbound and outbound calls in a timely manner. Ø Enter new customers' information into the system. Ø Identifying Students'/Parent’s needs, clarifying information and giving proper suggestions. Ø Meet personal/team targets. Ø Taking part in timely training and other learning opportunities to...

  • Call Center Executive

    1 week ago

    Kochi, Kerala, India Inzeron Trading and Contracting Full time

    **Key Responsibilities** - Handle inbound and outbound calls promptly and professionally. - Provide accurate information to customers regarding products, services, or inquiries. - Address and resolve customer complaints or escalate issues to the concerned department. - Maintain detailed records of customer interactions in the CRM system. - Follow...