Front Office Executive

1 day ago

Mohali, Punjab, India Sri Sri Wellbeing Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Job Summary: As the first point of contact for clients and visitors, the Front Office Executive plays a vital role in shaping the customer experience at our center. This role goes beyond reception duties—it includes appointment management, client engagement, scheduling coordination, housekeeping oversight, and basic billing functions. A calm, professional demeanor, attention to detail, and a customer-first attitude are essential for success.

Desired/Key Skills:

● Guest relations & communication,

● Front desk & appointment management,

● Patient care coordination,

● Sales & client retention

Roles and Responsibilities:

1. Front Desk Operations & Client Engagement

  • Warmly greet and attend to all clients and visitors, ensuring a professional and welcoming environment.
  • Handle walk-in inquiries and manage waiting areas for optimal comfort.
  • Manage appointment bookings, cancellations, and rescheduling through internal systems.
  • Ensure a positive customer experience throughout the client journey.
  • Support client retention efforts through personalized engagement and timely follow- ups.

2. Scheduling & Coordination

  • Coordinate treatment schedules with doctors, therapists, and wellness consultants.
  • Send timely reminders for therapy appointments and follow-up consultations.
  • Facilitate smooth day-to-day workflow across front office, wellness staff, and admin.
  • Communicate with Ashram Admin and external partners/vendors where applicable.

3. Housekeeping & Facility Oversight

  • Supervise housekeeping activities to maintain a clean, serene, and functional environment.
  • Maintain and track inventory of therapy consumables and center supplies.
  • Coordinate with vendors for regular procurement and service requirements.

4. Communication & Client Support

  • Answer incoming calls, emails, and messages professionally and promptly.
  • Getting testimonials from clients (google reviews, video and text testimonials)
  • Address client queries and feedback with empathy and clarity.
  • Maintain updated client records, therapy registers, and service logs.

5. Sales Support & Billing

  • Guide clients on wellness services, therapy packages, and benefits.
  • Support upselling of wellness plans, memberships, and retail products.
  • Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic reporting.

Preferred Skills & Qualities

  • Excellent verbal and written communication skills.
  • Organized, proactive, and customer-focused mindset.
  • Comfortable using basic software for scheduling and billing.
  • Prior experience in wellness, hospitality, or healthcare front office roles preferred.

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Work Location: In person

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