Training Manager

2 days ago

Andheri, Maharashtra, India Binge Consulting Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Summary:

The Training Manager is responsible for developing, implementing, and monitoring training programs across all hotel departments to enhance employee skills, service standards, and guest satisfaction. The role ensures staff are aligned with brand values, operational excellence, and statutory compliance.

Key Responsibilities:

1. Training Strategy & Planning

  • Assess training needs through performance evaluations and departmental feedback.
  • Develop annual training calendars for all departments (Front Office, F&B, Housekeeping, Kitchen, Sales, etc.).
  • Align training programs with brand standards and operational goals.

2. Program Development & Delivery

  • Conduct induction and onboarding sessions for new employees.
  • Design and deliver soft skills, technical, grooming, customer service, and leadership training.
  • Implement SOP training for all hotel functions.

3. Performance Monitoring

  • Track training effectiveness through assessments, feedback, and performance reviews.
  • Maintain training records, attendance, and certification logs.
  • Work with department heads to track progress and take corrective measures.

4. Compliance & Brand Standards

  • Ensure training modules comply with brand protocols and industry regulations.
  • Conduct mandatory training (POSH, hygiene, fire safety, FSSAI, ISO standards, etc.).
  • Coordinate with HR and Quality Control for audits and certifications.

5. Staff Development & Engagement

  • Identify high-potential employees and design succession or leadership programs.
  • Mentor supervisors and departmental trainers for on-the-job training.
  • Foster a culture of continuous learning and professional growth.

6. Coordination & Reporting

  • Collaborate with department heads and HR to address skill gaps.
  • Prepare monthly training MIS reports and budgets.
  • Support recruitment and orientation initiatives when required.

Key Skills & Competencies:

  • Excellent communication and presentation skills
  • Strong knowledge of hotel operations and service standards
  • Training design & facilitation skills
  • Leadership and interpersonal abilities
  • Knowledge of L&D tools, LMS, assessments, and SOPs
  • Organization and time management

Qualifications & Experience:

  • Bachelor's degree in Hospitality Management, HR, or related field
  • 3–10 years of experience in training within the hotel/hospitality industry
  • Certifications in training, L&D, or HR (preferred)
  • Experience with luxury or branded hotels is an added advantage

Work Conditions:

  • Location: Hotel property or cluster/corporate office
  • Reporting to: HR Manager / Director of L&D / General Manager
  • Working Hours: As per hotel policy

Job Type: Full-time

Pay: ₹40, ₹50,000.00 per month

Work Location: In person

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