Senior Service Advisor

2 days ago

Erode, Tamil Nadu, India VR Suzuki Full time ₹ 1,44,000 - ₹ 1,80,000 per year

The Service Advisor serves as the primary point of contact between the customer and the service center. Their main responsibility is to ensure a seamless service experience for two-wheeler customers by understanding their needs, offering appropriate service solutions, and maintaining high levels of customer satisfaction.

Key Responsibilities:

Customer Interaction:

  • Greet customers warmly and establish rapport.
  • Understand and document customer concerns regarding their two-wheeler.
  • Provide accurate information about service offerings, costs, and timelines.

Service Coordination:

  • Prepare job cards and clearly communicate the service requirements to the technical team.
  • Coordinate with the workshop team to ensure timely and quality service delivery.
  • Update customers on service progress, additional repairs, or delays.

Upselling and Recommendations:

  • Suggest value-added services and maintenance packages to enhance the vehicle's performance.
  • Inform customers about promotions, new accessories, or upgrades suitable for their two-wheeler.

Documentation and Reporting:

  • Maintain accurate service records and ensure proper documentation of all repairs and customer interactions.
  • Generate daily, weekly, or monthly service reports as required.

Customer Satisfaction:

  • Conduct post-service follow-ups to ensure customer satisfaction.
  • Handle customer complaints promptly and escalate unresolved issues to the appropriate department.

Compliance and Standards:

  • Ensure adherence to company policies, service standards, and safety regulations.
  • Keep updated on product knowledge, new models, and technical specifications.

Skills and Qualifications:

  • High school diploma or equivalent (technical diploma in automobile engineering preferred).
  • 1–3 years of experience in a similar role in the automobile or two-wheeler industry.
  • Ability to manage multiple tasks and work under pressure.

Work Environment:

  • Service centers or workshops.
  • Interaction with customers, mechanics, and other service team members.
  • Fast-paced and customer-focused environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

  • Service Technician

    1 week ago

    Erode, Tamil Nadu, India Suryabala Autos Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    As an authorized dealership for Ather Electric Vehicles, Karuna Ather is dedicated to delivering reliable service and a premium customer experience. We are currently seeking a skilled and enthusiastic Service Technician to join our service team in Erode. Key Responsibilities: - Perform maintenance, diagnostics, and repair of Ather electric scooters. - Carry...

  • Assistant Service Manager

    6 days ago

    Erode, Tamil Nadu, India SURYABALA AUTOS PRIVATE LIMITED Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job Summary:We are seeking a motivated and detail-oriented Assistant Service Manager with a strong understanding of electric vehicles (EVs) to support daily operations of our EV service department. The ideal candidate will help manage customer service, workflow, and technician coordination to ensure a high level of efficiency and customer satisfaction.Key...

  • Beauty Advisor – Multi-Brand Beauty Retail

    6 days ago

    Erode, Tamil Nadu, India Aalayam Selveer co MAPA Solutions Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job SummaryAs a Beauty Advisor in a multi-brand beauty retail environment, you will be the face of the store, helping customers discover andselect the best beauty products across skincare, makeup, haircare, and fragrances. You will provide personalized consultations,build strong customer relationships, and drive sales while representing multiple premium and...

  • Erode

    2 weeks ago

    Erode, Tamil Nadu, India Lakshmi motor Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    The Service Advisor acts as the primary point of contact between customers and the workshop. They are responsible for understanding customer service needs, preparing job cards, coordinating with technicians, ensuring timely service delivery, and maintaining high customer satisfaction levels.Key Responsibilities:Greet customers courteously and understand...

  • AGM/Senior Manager – Administration

    3 hours ago

    Erode, Tamil Nadu, India Aathithya Textile Full time ₹ 12,00,000 per year

    Urgent Opening – AGM / Senior Manager (Administration)Job Title: AGM / Senior Manager – AdministrationLocation: Bhavani, Erode, Tamil NaduIndustry Preference: Garments / TextileJob Type: Full-timeExperience: 15+ Years in Factory AdministrationEducation: Bachelor's Degree in a relevant fieldAbout the RoleWe are hiring a seasoned Assistant General Manager...

  • Final Inspector

    1 week ago

    Erode, Tamil Nadu, India Lakshmi motor Full time ₹ 1,80,000 per year

    The Final Inspector is responsible for conducting the final inspection of all serviced or repaired two-wheeler's before delivery to customers. The role ensures that all service jobs have been completed as per standard quality procedures and that the vehicle is safe, clean, and ready for delivery.Key Responsibilities:Perform final quality inspection on all...

  • Cashier

    2 weeks ago

    Erode, Tamil Nadu, India VR Suzuki Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    The Cashier is responsible for handling all customer payments, maintaining accurate billing records, and ensuring smooth financial transactions in the service department. The role requires accuracy, honesty, and good communication skills to maintain customer satisfaction and support workshop operations.Key Responsibilities:Receive customer payments for...

  • Senior Telecaller

    1 week ago

    Erode, Tamil Nadu, India Lords insure tech & advisory pvt ltd Full time ₹ 2,40,000 - ₹ 2,64,000 per year

    Outbound Calls:Reaching out to potential customers to introduce products or services, generate interest, and book appointments.Inbound Calls:Handling customer inquiries, providing information, and resolving issues or complaints.Customer Engagement:Building rapport with customers, understanding their needs, and offering appropriate solutions.Data...

  • Telecaller Team Leader/Head

    1 week ago

    Erode, Tamil Nadu, India Lords insure tech & advisory pvt ltd Full time ₹ 88,800 - ₹ 3,74,584 per year

    Key Responsibilities:Team Leadership & Management: Lead, mentor, and motivate a team of female telecallers to achieve individual and team targets. Foster a high-performance, positive, and results-driven culture.Strategy & Target Setting: Develop and implement effective calling scripts, strategies, and campaigns to generate qualified leads and appointments....

  • Senior Sales Manager

    6 days ago

    Erode, Tamil Nadu, India Vedita Ventures Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Role SummaryThe Sales Manager will lead and oversee a team of real estate sales executives and agents to drive revenue growth. The role involves setting sales targets, developing strategies, guiding the team, and ensuring successful execution of sales plans, particularly in plot, Villas, Apartments and project sales.KRA: Task /...