Senior Service Advisor

14 hours ago

Erode, Tamil Nadu, India VR Suzuki Full time ₹ 1,44,000 - ₹ 1,80,000 per year

The Service Advisor serves as the primary point of contact between the customer and the service center. Their main responsibility is to ensure a seamless service experience for two-wheeler customers by understanding their needs, offering appropriate service solutions, and maintaining high levels of customer satisfaction.

Key Responsibilities:

Customer Interaction:

  • Greet customers warmly and establish rapport.
  • Understand and document customer concerns regarding their two-wheeler.
  • Provide accurate information about service offerings, costs, and timelines.

Service Coordination:

  • Prepare job cards and clearly communicate the service requirements to the technical team.
  • Coordinate with the workshop team to ensure timely and quality service delivery.
  • Update customers on service progress, additional repairs, or delays.

Upselling and Recommendations:

  • Suggest value-added services and maintenance packages to enhance the vehicle's performance.
  • Inform customers about promotions, new accessories, or upgrades suitable for their two-wheeler.

Documentation and Reporting:

  • Maintain accurate service records and ensure proper documentation of all repairs and customer interactions.
  • Generate daily, weekly, or monthly service reports as required.

Customer Satisfaction:

  • Conduct post-service follow-ups to ensure customer satisfaction.
  • Handle customer complaints promptly and escalate unresolved issues to the appropriate department.

Compliance and Standards:

  • Ensure adherence to company policies, service standards, and safety regulations.
  • Keep updated on product knowledge, new models, and technical specifications.

Skills and Qualifications:

  • High school diploma or equivalent (technical diploma in automobile engineering preferred).
  • 1–3 years of experience in a similar role in the automobile or two-wheeler industry.
  • Ability to manage multiple tasks and work under pressure.

Work Environment:

  • Service centers or workshops.
  • Interaction with customers, mechanics, and other service team members.
  • Fast-paced and customer-focused environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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