Telecaller Team Leader/Head

15 hours ago


Erode, Tamil Nadu, India Lords insure tech & advisory pvt ltd Full time ₹ 88,800 - ₹ 3,74,584 per year

Key Responsibilities:

Team Leadership & Management: Lead, mentor, and motivate a team of female telecallers to achieve individual and team targets. Foster a high-performance, positive, and results-driven culture.

Strategy & Target Setting: Develop and implement effective calling scripts, strategies, and campaigns to generate qualified leads and appointments. Set clear daily, weekly, and monthly performance targets for the team.

Performance Monitoring & Reporting: Monitor team performance through key metrics (calls made, connections, appointments set, conversion rates). Analyze data to identify trends, provide constructive feedback, and report on KPIs to senior management.

Training & Development: Conduct regular training sessions for new hires and ongoing coaching for existing team members on product knowledge, sales techniques, objection handling, and CRM usage.

Quality Assurance: Ensure the highest standards of customer service and compliance with calling scripts and regulations. Conduct random call audits to maintain service quality.

Contact HR Team

Job Type: Full-time

Pay: ₹9, ₹31,032.24 per month

Benefits:

  • Health insurance

Work Location: In person


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