Assistant Service Manager

5 days ago

Erode, Tamil Nadu, India SURYABALA AUTOS PRIVATE LIMITED Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Job Summary:

We are seeking a motivated and detail-oriented Assistant Service Manager with a strong understanding of electric vehicles (EVs) to support daily operations of our EV service department. The ideal candidate will help manage customer service, workflow, and technician coordination to ensure a high level of efficiency and customer satisfaction.

Key Responsibilities:

  • Assist in overseeing day-to-day operations of the EV service department.
  • Greet and assist customers, listen to concerns, and schedule service appointments.
  • Provide accurate service estimates and explain repair details to customers.
  • Work closely with EV-certified technicians to ensure proper diagnosis and timely completion of work.
  • Monitor service workflow and ensure efficiency and quality standards are met.
  • Assist with warranty claims and ensure all documentation is complete and accurate.
  • Maintain knowledge of EV technologies, recalls, and manufacturer service bulletins.
  • Resolve customer issues and escalate complaints to the Service Manager when necessary.
  • Help train service advisors and technicians on EV-specific service procedures.
  • Ensure compliance with safety and environmental regulations, particularly related to high-voltage systems.

Qualifications:

  • High school diploma or equivalent (Associate's or Bachelor's degree preferred).
  • 3+ years of automotive service experience (EV experience preferred).
  • Previous experience as a service advisor or assistant service manager is an advantage.
  • Strong knowledge of EV systems, diagnostics, and service procedures.
  • Excellent communication, leadership, and customer service skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficient with dealership management systems (DMS) and EV service software.
  • Valid driver's license and clean driving record.

Benefits:

  • Competitive salary + performance bonuses.
  • Health insurance.
  • Paid time off and holidays.
  • Ongoing EV training and professional development.

Benefits - Incentive, ESI & PF, Travelling Allowance

Job Types: Full-time, Permanent

Pay: ₹18, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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