Cafe Manager

4 days ago

Chennai, Tamil Nadu, India M Hospitality Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title: Cafe Manager

Position Overview

The Cafe Manager is responsible for overseeing the daily operations of the cafe, ensuring exceptional customer service, maintaining high standards of quality and cleanliness, and driving business growth.

Key Responsibilities

Operational Management

  • Oversee daily cafe operations, including opening and closing procedures.
  • Maintain inventory and manage stock levels to ensure availability of products.
  • Ensure compliance with food safety, hygiene, and health standards.

Team Leadership

  • Recruit, train, and supervise cafe staff, fostering a positive work environment.
  • Prepare staff schedules and manage shift allocations to optimize efficiency.
  • Conduct regular team meetings and provide feedback for performance improvement.

Customer Service

  • Ensure excellent customer service and resolve complaints or issues promptly.
  • Develop strategies to enhance the customer experience and build loyalty.
  • Monitor and address customer feedback from reviews and surveys.

Financial Management

  • Monitor daily sales and meet revenue and profitability targets.
  • Prepare budgets, control costs, and analyse financial performance.
  • Implement pricing strategies and promotional offers to drive sales.

Marketing & Promotion

  • Collaborate on marketing campaigns to promote the cafe locally and online.
  • Organize events, offers, or activities to attract more customers.
  • Maintain a strong social media presence for the cafe.

Facility Management

  • Ensure all equipment is well-maintained and report any issues for repair.
  • Create a welcoming, clean, and aesthetically pleasing environment.

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