Area Manager
3 hours ago
Company Description
Chai Waale is a fast-growing QSR chain headquartered in Chennai, India, with more than 55 stores across Chennai and plans for massive global expansion. With a history of 120 years, Chai Waale is known for its resilience, adaptability, and core values of honesty, empathy, and reliability.
Role Description
We are looking for an experienced
Area Manager
to oversee multiple franchise locations. The ideal candidate will be responsible for ensuring operational excellence, driving sales, maintaining brand standards, and leading store managers to achieve profitability.
Key Responsibilities:
- Oversee the performance of
outlets
in the assigned territory. - Implement
sales growth strategies
and monitor key performance indicators (KPIs). - Ensure adherence to
SOPs, hygiene, and compliance
across locations. - Develop and mentor
store managers
to enhance team productivity. - Conduct periodic
store audits
and
customer experience checks
. - Collaborate with the marketing team for
local store promotions
. - Manage
P&L responsibilities
and optimize operational costs. - Report performance metrics and insights to
senior leadership
. - Handle staffing, training, and conflict resolution for store teams.
Key Requirements:
- Experience:
3-7 years in an Area Manager/Operations role in QSR, F&B, or retail franchises. - Education:
Bachelor's degree in Business, Hospitality, or a related field (preferred). - Skills:
- Strong leadership and team management skills.
- Proficiency in
inventory management, budgeting, and sales forecasting
. - Ability to analyze data and drive performance improvements.
- Excellent
communication, problem-solving, and conflict resolution
abilities. - Willingness to travel frequently to different store locations.
Preferred Experience:
- Previous experience working with
tea cafes, QSR chains, or multi-unit franchise operations
. - Knowledge of
POS systems, supply chain management, and store-level marketing
. - Experience handling new
store launches and franchise expansions
.
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