Guest Relation Executive

2 days ago

Rishikesh, Uttarakhand, India Apra Amusement Full time ₹ 1,68,000 - ₹ 2,16,000 per year

Key Result Areas (KRAs)

  • Guest Satisfaction:
  • Achieve high guest satisfaction scores through proactive assistance and personalized service.
  • Maintain a positive and welcoming atmosphere for all guests and visitors.
  • Issue Resolution:
  • Effectively address and resolve guest complaints, escalating issues when necessary.
  • Implement feedback and corrective actions to prevent future occurrences of similar problems.
  • Operational Efficiency:
  • Ensure all guest requests and needs are met promptly and efficiently.
  • Coordinate effectively with departments such as front office, housekeeping, and food & beverage to meet guest needs.
  • Guest Communication & Information:
  • Serve as the primary point of contact for guests, answering questions and providing information.
  • Maintain up-to-date information on hotel services, local area, and events.
  • Loyalty & VIP Services:
  • Promote and enroll guests in loyalty programs, recognizing and rewarding repeat customers.
  • Provide personalized services and amenities for VIP guests.
  • Event & Special Requests:
  • Assist in planning and organizing guest events, meetings, or special requests.
  • Safety & Compliance:
  • Ensure guest safety and security by adhering to all hotel and healthcare policies and procedures.
  • Maintain familiarity with emergency procedures and health and quality standards.

Skills & Competencies (Supporting KRAs)

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Customer-focused mindset and a proactive approach to anticipating guest needs.
  • Adaptability and the ability to work in high-pressure situations.
  • Teamwork and collaboration skills.

Job Types: Full-time, Permanent

Pay: ₹14, ₹18,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person

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