Helpdesk Technician

2 days ago

Bengaluru Chennai Hyderabad, India ti Steps Full time ₹ 2,00,000 - ₹ 6,00,000 per year

About the Role:

We are looking for a Helpdesk Technician to provide technical support and assistance to our employees and clients. The ideal candidate will be responsible for troubleshooting hardware, software, and network issues, ensuring timely resolution of IT problems, and maintaining high levels of user satisfaction. This role is the first point of contact for IT support within the organization.

Key Responsibilities:

  • Provide first-level support for hardware, software, network, and peripheral issues.
  • Respond to IT support requests via phone, email, ticketing systems, or in-person.
  • Diagnose and troubleshoot technical problems, escalating complex issues to senior IT staff as needed.
  • Install, configure, and maintain computers, printers, software, and other IT equipment.
  • Assist with password resets, account setup, and user access management.
  • Maintain and update IT support documentation and knowledge base articles.
  • Monitor and ensure the health of desktop systems, networks, and software applications.
  • Provide guidance and training to users on IT best practices and system usage.

Preferred Qualifications:

  • Certifications such as CompTIA A+, ITIL Foundation, Microsoft MTA/MCP.
  • Experience with Active Directory, Exchange, or cloud-based productivity suites (Office 365, Google Workspace).
  • Familiarity with remote desktop support tools and VPN access management.
  • Basic knowledge of cybersecurity principles and best practices.

  • Helpdesk Technician

    6 days ago

    Bangalore City, Bengaluru, Karnataka, India Rapid Supplies International Full time

    **Job Type**: Full-Time | **Location**: Remote (India) We’re looking for a **Helpdesk Technician** to provide remote IT support to our team in India. This entry-level role is ideal for someone with solid basic IT knowledge and hands-on troubleshooting experience. **Key Responsibilities**: - Provide **remote end-user support** for desktops, laptops, and...

  • Helpdesk Technician

    2 weeks ago

    Bengaluru, Karnataka, India HORECASTORE Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Job Type: Full-Time | Location: Remote (India)We're looking for a Helpdesk Technician to provide remote IT support to our team in India. This entry-level role is ideal for someone with solid basic IT knowledge and hands-on troubleshooting experience.Key Responsibilities:Provide remote end-user support for desktops, laptops, and peripherals.Troubleshoot...

  • IT Helpdesk Technician

    2 days ago

    Bengaluru, Karnataka, India Bangalore Strategic Solution Full time

    **Job Title**: IT Helpdesk Support Specialist **Responsibilities**: - Provide essential support in an IT Helpdesk environment, demonstrating a basic understanding of the IT landscape. - Exhibit strong English-speaking and communication skills to effectively interact with end-users. - Successfully undergone Accent Neutralization Training to enhance...

  • Helpdesk Technician L1

    6 days ago

    Bengaluru, Karnataka, India EOS Full time

    **WHO WE ARE**: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...

  • HelpDesk Technician II

    15 hours ago

    Hyderabad, India Experian Full time

    Job Description Work closely with internal support groups and external service providers to identify, resolve or coordinate the resolution of Laptop, software problems, and issues. Extensive experience providing helpdesk and desktop support for Apple (MAC 75%) & Windows (25%) computers in an enterprise environment (both phone & desk-side) Ability to provide...

  • IT Helpdesk Support

    6 days ago

    Bengaluru, India Globalization Partners Full time

    Globalization Partners' mission is to eliminate the barriers to global business and make it easy for companies to hire in more than 187+ countries within days. Our renowned culture has been named one of the Top 150 Company Cultures in America, and our goal is to add the best talent to our award-winning team! Our platform enables you to leapfrog over the...

  • IT Helpdesk Technician

    2 weeks ago

    Tambaram, Chennai, Tamil Nadu, India New Age Software and Solutions Pvt Ltd Full time

    We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...

  • Helpdesk Technician

    15 hours ago

    Hyderabad, India Experian Full time

    Job Description Job description Job Description Desktop platform optimization. Managing of SCCM Infrastructure (installation, maintenance and configuration) Taking part of day-to-day activities in Helpdesk tasks. Create and manage application deployment objects for new and existing software. Communication to the end-users on all the changes. Work with key...

  • IT Helpdesk Technician

    1 week ago

    Bengaluru, India EOS Full time

    **WHO WE ARE**: EOS IT Solutions is a leading IT and global video collaboration company. We specialize in innovative IT and video conferencing solutions, which empower businesses and organizations throughout the world. With teams of qualified IT support engineers, EOS IT Solutions offers a fast and reliable service to our clients. **POSITION...

  • Helpdesk Technician

    3 weeks ago

    Hyderabad, Telangana, India Experian Full time

    Company Description Experian is a global data and technology company powering opportunities for people and businesses around the world We help to redefine lending practices uncover and prevent fraud simplify healthcare create marketing solutions and gain deeper insights into the automotive market all using our unique combination of data analytics and...