Helpdesk Technician

Company Description Experian is a global data and technology company powering opportunities for people and businesses around the world We help to redefine lending practices uncover and prevent fraud simplify healthcare create marketing solutions and gain deeper insights into the automotive market all using our unique combination of data analytics and software We also assist millions of people to realize their financial goals and help them save time and money We operate across a range of markets from financial services to healthcare automotive agribusiness insurance and many more industry segments We invest in people and new advanced technologies to unlock the power of data As a FTSE 100 Index company listed on the London Stock Exchange EXPN we have a team of 22 500 people across 32 countries Our corporate headquarters are in Dublin Ireland Learn more at experianplc com Job description Desktop platform optimization Managing of SCCM Infrastructure installation maintenance and configuration Taking part of day-to-day activities in Helpdesk tasks Create and manage application deployment objects for new and existing software Communication to the end-users on all the changes Work with key platform vendors for support to resolve issues as well as platform strategy development Coordinate release of critical updates and support Windows Servicing Model Provide technical assistance to support groups as needed Package Troubleshooting Support Applications Installation Monitor Incident and Service requests to resolve or reassign to the appropriate resources to address experience with Elevated Privileged Management system Similar to CyberArk EPM Perform daily and long-term operational and strategic management of hardware and software Asset management Continuous improvement process implementation Take part in various projects providing support to IT Infrastructure and Finance Administer effective frontline line help desk assistance to clients where inquiries are beyond the knowledge of the help desk team members Organize training and or decide for team member to receive training on the latest and best practices in handling help desk related issues Qualifications B Tech BCA MCA degree required At least five 5 years experience performing duties like those listed in the job description and responsibilities sections above Experience with application imaging preferred Motivated and lead a team to work in stressful situations occasionally requiring after hours emergency response Excellent written and verbal communication skills Problem analysis and resolution English language communication required Qualifications Qualifications B Tech BCA MCA Additional Information Our uniqueness is that we celebrate yours Experian s culture and people are important differentiators We take our people agenda very seriously and focus on what matters DEI work life balance development authenticity collaboration wellness reward recognition volunteering the list goes on Experian s people first approach is award-winning World s Best Workplaces TM 2024 Fortune Top 25 Great Place To Work TM in 24 countries and Glassdoor Best Places to Work 2024 to name a few Check out Experian Life on social or our Careers Site to understand why Experian is proud to be an Equal Opportunity and Affirmative Action employer Innovation is an important part of Experian s DNA and practices and our diverse workforce drives our success Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age If you have a disability or special need that requires accommodation please let us know at the earliest opportunity Experian Careers - Creating a better tomorrow together