Junior Engineer/ Engineer- Technical Service

4 days ago

hyderabad, India KONE Full time

Service operationsResponsible for safe working practices and carrying out the operations according to maintenanceand safety instructions to ensure safety of end-users and other employeesResponsible for solving complex technical issues that THD has assigned to him/herResponsible for performing first visits of new equipment coming from competitors or KONE whenrequested by sales/supervisorResponsible for identifying any technical issues in equipment under maintenance that could causecall outs or safety hazards and fix the issues, create sales leads and/or communicate to THDManagerResponsible for actively identifying any technical competence gaps to maintain new equipment inservice (both from competitor and from new equipment) and communicate it to MaintenanceSupervisor / Technical Helpdesk ManagerResponsible for giving feedback to any repair or adjustment needs that could reduce call outs andactively communicate with Technical Helpdesk Manager.Contributes to the ongoing improvement of products, methods and safety by providing feedback toTHD ManagerResponsible for effectively planning his/her workload, in conjunction with THD ManagerResponsible for solving complex remote monitoring / alarm system issues that THD has assignedto him/herCustomer relationship managementResponsible for customer satisfaction through quality of service and through proactive and preciseon-site communicationAccountable for maintaining excellent relationships with the customers and users present on siteby applying the service mindsetLeadership / People managementAccountable for improving the competence of the Maintenance Technicians by explaining the rootcauses and the solutions of the technical issues solvedResponsible for spreading the knowledge of Field Letters, Express Letters and new maintenancemethodologies (ASG documents)Responsible for giving training/coaching to Maintenance Technicians nominated by the THD /Maintenance Operations managerAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.Read more on

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