Trainee- IT Helpdesk Technician

1 week ago

Hyderabad, Telangana, India The Hackett Group Full time ₹ 2,50,000 - ₹ 5,00,000 per year
Description

Practice
IT
Job Code

Job Title
Trainee / Intern
Department
IT

Skill
Helpdesk
Employee Type
Support

Experience
Minimum 6 Months
Reporting Manager

Responsibilities
  • Serve as the first point of contact for end-users seeking technical support via phone, email, or ticketing system.
  • Troubleshoot and resolve hardware and software issues on Windows laptops and desktops.
  • Support software installations, upgrades, and basic configuration using remote desktop tools.
  • Perform basic network troubleshooting, including issues with connectivity, VPN, DNS, and Wi-Fi.
  • Use remote access tools (e.g., AnyDesk, TeamViewer, RDP) to assist users with technical issues.
  • Log, categorize, prioritize, and assign tickets within the IT ticketing system.
  • Escalate unresolved problems to higher-level support as per escalation matrix.
  • Document all support interactions, resolutions, and troubleshooting steps accurately.
  • Support user onboarding/offboarding, including laptop setup, user account provisioning, and basic access rights.
  • Adhere to internal SLAs and follow IT service management best practices.
  • Participate in rotational shifts, including coverage for weekends and holidays if required.


Essential Skills

Job  
  • Windows OS and hardware/software troubleshooting
  • Networking fundamentals (IP, DNS, DHCP, VPN)
  • Remote support tools and ticketing systems
  • Software installation and system configuration
  • Documentation and ticket updates
  • Prioritizing multiple technical issues under pressure


Personal  
  • Ability to clearly explain technical issues to non-technical users.
  • Analytical thinker who can troubleshoot under time pressure and find effective solutions.
  • Able to handle multiple tasks, prioritize tickets, and meet SLAs
  • Flexible and able to adjust to new technologies, processes, or shift schedules.
  • Takes ownership of tasks, follows through, and ensures timely resolution of issues.


Preferred Skills

Job
  • Troubleshooting Outlook, OneDrive, Teams, SharePoint, etc
  • Basic troubleshooting for iOS and Android in a corporate environment.
  • Familiarity with tools like Windows Defender
  • Handling common issues related to printers
  • User account creation, password resets, and group membership changes.


Personal  
  • Clear verbal and written skills to explain issues and solutions
  • Accurately logs tickets, documents solutions, and avoids mistakes.
  • Adjusts easily to new technologies, changes in processes, or shift schedules
  • Eager to learn and grow with evolving IT tools and environments.
  • Maintains a positive and composed attitude even in high-pressure situations.


Other Relevant Information

  • Trainee, Accounts Payable

    3 days ago

    Hyderabad, Telangana, India Electronic Arts (EA) Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Description & RequirementsElectronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.Title:...

  • Trainee, Accounts Payable

    2 days ago

    Hyderabad, Telangana, India Electronic Arts Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    General InformationLocations: Hyderabad, Telangana, IndiaRole ID210810Worker TypeIntern - Temporary EmployeeStudio/DepartmentFinanceWork ModelHybridDescription & RequirementsElectronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across...

  • IT Hardware and Repair Technician

    4 days ago

    Hyderabad, Telangana, India Yotta Techports Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:The IT Hardware and Repair Technician is responsible for the installation, maintenance, troubleshooting, and physical repair of IT hardware equipment across the organization. This role ensures timely diagnostics and repair of desktops, laptops, printers, monitors, and other peripheral devices, supporting business continuity and minimizing...

  • Freshers - Technical Support

    8 hours ago

    Hyderabad, Telangana, India Movate Full time ₹ 2,80,000 - ₹ 3,36,000 per year

    We're Hiring 100+ Freshers for Technical Support (Trainee Role) – Hyderabad.We're looking for enthusiastic graduates with excellentcommunication skillsto join ourTechnical Support team.Important: All applicants must complete an online communication test. Please apply only if you are interested in taking the test.Role:Trainee – Technical Support...

  • Trainer - Electric Vehicle (EV) Service Technician

    2 weeks ago

    Hyderabad, Telangana, India Shri Technologies Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    Job Title: Trainer - Electric Vehicle Service TechnicianJob Description:The Trainer for Electric Vehicle Service Technician is responsible for delivering high-quality training to learners in the field of electric vehicle maintenance, diagnostics, and repair. The trainer should possess both technical expertise and effective teaching skills to ensure that...

  • Senior Lab Technician

    2 days ago

    Hyderabad, Telangana, India Jyothi Spectro Analysis Pvt Ltd Full time

    Role & responsibilities1. Mechanical Testing Operations:Conduct and supervise tensile, impact (Charpy/Izod), hardness (Brinell, Rockwell, Vickers), bend, and fatigue tests according to ASTM, ISO, or equivalent standards.Perform all the requried testing when applicable.Plan Preparation of test specimens in accordance with testing specifications.Ensure...

  • Management Trainee

    6 days ago

    Hyderabad, Telangana, India Genpact Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    MT-APMT-AP-LIF Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter,...

  • Management Trainee – Record to Report

    6 days ago

    Hyderabad, Telangana, India Genpact Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • Trainee Analyst

    6 days ago

    Hyderabad, Telangana, India Enviri Global Service Centre Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionEnviri Corporation is a market-leading global provider of environmental solutions for industrial, retail, and medical waste streams, as well as innovative equipment and technology for the rail sector. We have an unrivaled breadth of experience across the globe and an impressive reputation that stretches back more than a century. Based in...

  • Trainee Analyst

    6 days ago

    Hyderabad, Telangana, India Enviri Corporation Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company Description Enviri Corporation is a market-leading global provider of environmental solutions for industrial, retail, and medical waste streams, as well as innovative equipment and technology for the rail sector. We have an unrivaled breadth of experience across the globe and an impressive reputation that stretches back more than a century. Based...