
Helpdesk Technician
4 days ago
Job Type: Full-Time | Location: Remote (India)
We're looking for a Helpdesk Technician to provide remote IT support to our team in India. This entry-level role is ideal for someone with solid basic IT knowledge and hands-on troubleshooting experience.
Key Responsibilities:
- Provide remote end-user support for desktops, laptops, and peripherals.
- Troubleshoot issues related to Microsoft 365, Teams, OneDrive, and email.
- Handle backup, system updates, and basic cybersecurity tasks.
- Resolve common hardware/software problems and escalate complex cases.
- Maintain documentation of support activities and ensure timely issue resolution.
Requirements:
- Good understanding of Windows/Mac OS, Microsoft 365, and network basics (Wi-Fi, VPN).
- Experience providing remote IT support and basic cybersecurity awareness.
- Strong troubleshooting and communication skills.
- Ability to work independently and ensure smooth tech operations for users.
Job Type: Full-time
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Flexible schedule
- Work from home
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