Help Desk Administrator

2 days ago

Bengaluru, Karnataka, India Telestream Full time ₹ 4,00,000 - ₹ 8,00,000 per year

For more than two decades, Telestream has been at the forefront of innovation in the digital video industry, pioneering file-based video transcoding and high-quality media exchange over IP networks. Telestream provides world-class live and on-demand digital video tools and workflow solutions that allow businesses and consumers to transform video on the desktop and across the enterprise. Many of the world's most demanding media and entertainment companies such as CBS, BBC, CNN, FOX, CBC, Comcast, Direct TV, Time Warner, MTV, Discovery and Lifetime, as well as a growing number of users in a broad range of business environments, rely on Telestream products to streamline operations, reach broader audiences, and generate more revenue from their media. If you're looking for an industry leader in the high growth area of video, Telestream is for you.

Requirements

Position Summary: In this role, you will be part of our Information Technology Group, supporting our internal users and services.  You will be responsible for providing end-user support, hardware and software troubleshooting, and workstation lifecycle management.

Responsibilities:

  • Technical Support: Provide technical assistance and support to end-users via phone, email, or in-person. Address user inquiries, troubleshoot hardware and software issues, and resolve technical problems promptly to minimize downtime.

  • Problem Diagnosis: Diagnose and identify hardware, software, and network issues by analyzing symptoms and troubleshooting steps. Utilize diagnostic tools and methodologies to isolate and resolve problems effectively.

  • Issue Resolution: Resolve technical issues related to desktops, laptops, printers, peripherals, and software applications. Escalate complex issues to senior technicians or system administrators when necessary, and follow up to ensure timely resolution.

  • Software Installation and Configuration: Install, configure, and maintain software applications, operating systems, and device drivers on end-user devices.

  • User Provisioning:End user provisioning and access rights management.

  • Hardware Provisioning:End-user workstation provisioning and setup.

Qualifications:

  • Previous experience in a technical support role or helpdesk environment.

  • Proficiency in troubleshooting hardware, software, and network issues.

  • Strong knowledge of Windows and/or macOS operating systems.

  • Familiarity with ticketing systems and remote support tools.

  • Ability to work independently and collaborate effectively within a team.

  • Windows and MacOS end-user support experience

  • IT certifications such as CompTIA A+, Network+, or Google IT Support Professional Certificate are a plus.

  • IT Help Desk Manager

    2 weeks ago

    Bengaluru, Karnataka, India Check Point Software Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About the RoleWe are looking for a passionate and experienced Help Desk Team Lead to join our global IT team If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, we'd love to hear from you.In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily...

  • Manager - IT Help Desk

    2 days ago

    Bengaluru, Karnataka, India Check Point Software Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Why Join Us?We are looking for a passionate and experienced Help Desk Team Lead to join our global IT team If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, we'd love to hear from you.In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily...

  • IT Help Desk Engineer-TKC

    2 weeks ago

    Bengaluru, Karnataka, India FINACPLUS GLOBAL SERVICES PRIVATE LIMITED Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    IT Help Desk EngineerWe provide virtual business process services to various types of overseas clients and this position is to be part of the IT Infrastructure team which will assist in in resolving all the IT requests relating to our client from the US Mortgage Finance industry.Key Responsibilities:Provide technical support to global users (US & UK) via...

  • Front Desk Receptionist

    5 days ago

    Bengaluru, Karnataka, India cde384f3-57fe-43ee-875c-1fc1ed9e06f8 Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Company DescriptionSmartwork Labs IAS Academy is a dedicated institution focused on helping candidates prepare for the UPSC Civil Services Examination. We offer structured courses, comprehensive study materials, and expert guidance to support aspirants in achieving their goals. Our experienced faculty delivers in-depth coverage of the syllabus and...

  • Service Desk Analyst

    2 days ago

    Bengaluru, Karnataka, India Bright Tier Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    As Service Desk Administrator, you are supporting the Service Delivery Manager and working with the PMO. You will be joining the Service Desk Team and will be learning very quickly. You will be trained in:Microsoft Products – We will ensure you can master Word, Excel, PowerPoint, MS-Projects tools from Microsoft with a high level of confidence as is...

  • junior executive-administration and travel desk

    2 weeks ago

    Bengaluru, Karnataka, India Star Air Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job LocationBANGALORE HOAreas of interestADMINISTRATIONJob TypeProfessionalJob IDSA-J596Minimum requirementsEducational Qualifications: Any Graduate, preferably a graduate in Tourism, travel Experience: 6 month to 1+ Years of experience in travel desk or corporate travel experience. Strong coordination and communication skills. Familiarity with OTAs and...

  • Front Desk Executive

    2 weeks ago

    Bengaluru, Karnataka, India Clinic 365 Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    About the CompanyWe are Bangalore's fastest-growing Salon & Spa chain, with three years of proven success. Now, we're launching Clinic 365 our state-of-the-art Skin, Hair, Body & Laser Clinic, and we're looking for a key partner. We're seeking an experienced Consultant Dermatologist with a passion for cutting-edge technology to help build this venture from...

  • Service Desk Technician

    1 week ago

    Bengaluru, Karnataka, India Indium Software Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Exp. in Service Desk ( or) IT supportStrong expertise in Windows10 &11 troubleshooting, configuration.Vulnerability patching and software updates using patch management tools.Indepth knowledge of Microsoft365 services, including administration and troubleshooting.

  • Network Administrator

    2 weeks ago

    Bengaluru, Karnataka, India Shadowfax Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role: Network Senior LeadLocation: Delhi Bilaspur (On-site, Full-time)Role Description:We are looking for an experiencedNetwork Engineerto join our team inDelhi Bilaspur. This is a full-time, on-site role responsible for managing and maintaining bothnetwork infra and hardware systems. The role includes providing technical support, resolving network and...

  • Front Desk Receptionist

    2 days ago

    Bengaluru, Karnataka, India The Karighars Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Responsibilities:* Greet visitors & manage front desk operations* Maintain office supplies inventory* Coordinate administrative tasks with team members* Answer phones, schedule appointments & direct callsHealth insuranceProvident fund