Service Desk

1 week ago

Bengaluru, Karnataka, India Movate Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Dear Candidates,

Greetings from Movate Technologies,

We are hiring for Technical Support Engineers for Bangalore Location

Shift - US Shift Timing

Work Mode - WFO

Location - Bangalore

Role & responsibilities

  • Install and configure Desktop/Laptop PCs and peripherals such as printers and USB connected
  • devices.
  • Support mobile devices such as iOS (iPhone and iPads) and Android (mobile phones).
  • Troubleshoot hardware and network connectivity issues.
  • Provisioning of hardware devices remotely.
  • Collect, provide, and maintain detailed records in service requests regarding actions taken to
  • resolve.
  • Escalate service requested to higher-level Support Technicians in a timely manner when needed.
  • Communicate with all types of associates and exhibit exceptional patience.
  • Work with vendors to ensure associate resources are available.
  • Train Associates as needed on how to access company digital services and resources.
  • Provide leadership with feedback regarding high-interest areas of concern for associates and
  • frequently encountered challenges.

Preferred candidate profile

  • 3+ Years minimum in an enterprise helpdesk or computer support environment.
  • Familiarity with the support portal software application and how to triage the incoming service requests among the support team.
  • Demonstrated expertise in Windows PC hardware and software.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and resolve moderately complex technical issues.
  • Demonstrated ability to work with a high degree of attention to details.
  • Ability to multi-task, set priorities and ensure that all tickets are resolved promptly.
  • Success working within an office environment, collaborative working with a broad spectrum of internal customers.
  • Proficiency in English.
  • Excellent communication skills.

Interested candidates Please Share your Updated resume to

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