Service Desk Coordinator

1 day ago

Bengaluru, Karnataka, India Power Bridge Full time ₹ 2,00,000 - ₹ 6,00,000 per year

About Us
Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA's.

The Service Desk Coordinator will be responsible for handling incoming service requests, managing ticket lifecycle through Zoho Desk, coordinating schedules between customers and engineers, and ensuring timely service delivery. This role requires strong coordination, documentation, and communication skills to ensure compliance with processes and maintain a high level of customer satisfaction.

Responsibilities
Requirements
*Key Responsibilities*

  • Service Request Handling
  • Manage the support mailbox, mobile, and Zoho Desk for incoming service requests.
  • Validate service eligibility as per Power Bridge guidelines.
  • Log tickets received through mail, calls, or peer communication in Zoho Desk.
  • Coordination & Scheduling
  • Coordinate ticket schedules with customers through mail, calls, and peer discussions.
  • Send initial calendar invites to customers and engineers as per agreed schedules.
  • Assign tickets to the appropriate engineers based on region, skillset, complexity, and availability.
  • Ensure commencement of services as per the confirmed schedule.
  • Ticket Compliance & Updates
  • Maintain accurate ticket compliance, including updating status, attaching error snapshots, service reports, or related files.
  • Ensure timely and correct status updates in Zoho Desk.
  • Documentation & Reporting
  • Document agreed Statements of Work (SOW).
  • Prepare review sheets and reports for weekly meetings.

Required Skillset

  • Proficiency in Zoho Desk or other ticketing systems.
  • Strong documentation and record-keeping abilities.
  • Excellent written and verbal communication skills for interacting with customers and internal teams.
  • Coordination and scheduling skills, including managing calendar invites across time zones.
  • Ability to prioritize and assign tickets effectively.
  • Knowledge of service request lifecycle management.
  • Strong attention to detail and process compliance.
  • Ability to work in a fast-paced, customer-centric environment.

*Qualifications & Experience*

  • Bachelor's degree (preferred) or equivalent work experience.
  • 1–3 years of experience in service desk coordination, ticket management, or customer support.
  • Experience with Zoho Desk or similar ticketing tools is an advantage.
  • Prior experience in IT Service Delivery or Managed Services environment is desirable.

Benefits

  • Health insurance coverage for Self, Spouse, and Kids.
  • Long-term benefit savings plan with employer matching contributions.
  • Opportunities for professional development and advancement within the organization.

  • Service Desk Lead

    3 days ago

    Bengaluru, Karnataka, India Relevance Labs Full time ₹ 10,000 - ₹ 50,000 per year

    The Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal...

  • Service Desk lead L1

    3 days ago

    Bengaluru, Karnataka, India Wipro Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Role:Service desk leadDo:To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up Coordinate with other IT teams...

  • Manager, IT Service Desk

    7 days ago

    Bengaluru, Karnataka, India Blackhawk Network Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Blackhawk Network:Today, through BHN's single global platform, businesses of all kinds can tap into the world's largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift...

  • Service Desk

    7 days ago

    Bengaluru, Karnataka, India Tata Consultancy Services (TCS) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Required Technical Skill Set- Technical SupportMust-HaveInfrastructure technical support experienceWillingness to work in night shifts and weekendsGood functional knowledge of desktop/hardware/messaging/networksExcellent communication skillsLocationBengaluruJob FunctionIT INFRASTRUCTURE SERVICESRoleEngineerJob Id376967Desired SkillsIT IS_Service Desk |...

  • Service Desk

    2 weeks ago

    Bengaluru, Karnataka, India Anya Consultancy Services Full time ₹ 2,40,000 - ₹ 6,00,000 per year

    Position: L1 Service Desk / Technical Support (Freshers)Location: Bangalore / Coimbatore (Work-from-Home option available)About the Role:We are looking for enthusiastic fresh graduates to join our L1 Service Desk / Technical Support team. This role offers exposure to technical support operations with opportunities to grow into L2/L3 roles and eventually...

  • Service Desk Engineer

    1 week ago

    Bengaluru, Karnataka, India Manning Consulting Full time ₹ 4,00,000 - ₹ 7,00,000 per year

    Job Opening For Service DeskQualification- Graduation requiredProfile- Service Desk, Incident Management, SLA, Ticketing tools.Experience minimum 1+Service DeskPackage upto 7LPALocation- BangaloreWork Mode- Work from Office5 days working & US shiftFor more information contact PriyankaContact no mail id-

  • IT Service Desk

    3 days ago

    Bengaluru, Karnataka, India Computacenter Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Life on the teamAre you passionate about Service desk Opportunities and ready to explore your capabilities?Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to...

  • Lead, Service Desk

    5 days ago

    Bengaluru, Karnataka, India Zones. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description Position at Zones LLC. Company Overview:  When it comes to IT solution providers, there are many choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's only one: Zones – First Choice for IT.TM  Zones is a global Solution Provider of end-to-end IT solutions with an unmatched supply...

  • Service Desk Engineer

    4 days ago

    Bengaluru, Karnataka, India MNR Solutions Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Role : Service Desk Engineer Location: Bangalore Mode : Work From Office {5 days working} Employment Type: Full -Time Experience: 2+ years   Mandatory skills required – Service Desk, RIM Support, JIRA

  • Service Desk Engineer

    1 week ago

    Bengaluru, Karnataka, India BETSOL Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...