Service Desk Engineer
20 hours ago
Service Desk Engineer
Company DescriptionBETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and recovery product line, Zmanda ), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services ) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Learn more at
Job DescriptionDescription:
Join our dynamic IT Service Desk team, providing frontline support for end users across devices, access, and applications. You'll resolve tickets related to hardware/software, onboarding/offboarding, and asset management, ensuring a seamless IT experience for PRA Group employees.
Responsibilities:
- Answers the Service Desk line in a courteous, friendly, and helpful manner in accordance with management standards; verifies proper queue coverage before leaving their phone; and answers mobile in accordance with IT standards
- Addresses, documents, and works Incidents assigned to Service Desk Team or Self in the Service Desk Management application
- Ensures Work Stoppage and VIP Incidents are properly submitted into the Service Desk Management application
- Submit a Service Desk report to Supervisors at the end of each week
- Escalates Incidents in a proper manner, including Critical Incident Management
- Use any free time not needed to fulfill the above duties to do self-training to develop knowledge and skills and serve as a Mentor to Peers in areas of expertise (Subject Matter Expert)
- Responsible for ensuring compliance with applicable laws, regulations and company policies across areas of organizational responsibility
- Troubleshoot Microsoft Windows, Office, Outlook and PC hardware issues.
- Submit weekly Service Desk reports to supervisors.
Qualifications:
- Bachelor's degree in IT or related field required
- Work experience with Active Directory Users and Computers in an Enterprise environment, and a good understanding of Network structure
- Experience working with remote domain users and Virtual Private Networking is equally important
- The applicant must have experience working and troubleshooting Microsoft Office suites, Microsoft Outlook for email, and Microsoft Windows 7 to 11.
- You should possess effective communication, time-management, and interpersonal skills
- Experience troubleshooting and replacing PC hardware in a large office or enterprise environment
Shift timings: - 7AM-6PM EST (4:30:00 PM - 3:30 AM IST)
Experience LevelEntry Level-
Service Desk engineer
4 days ago
Bengaluru, Karnataka, India Axiom Software Solutions Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per yearProven work experience as a Service Desk Engineer or similar role• Strong knowledge of Windows and Mac operating systems• Familiarity with network troubleshooting and network configurations• Excellent customer service and communication skills• Ability to diagnose and resolve hardware and software issues• Attention to detail and problem-solving...
-
Service Desk Engineer
1 week ago
Bengaluru, Karnataka, India Betsol Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionBETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...
-
Service Desk Engineer
6 days ago
Bengaluru, Karnataka, India BETSOL Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...
-
Service Desk Engineer
4 days ago
Bengaluru, Karnataka, India BETSOL Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...
-
Service Desk Engineer
4 days ago
Bengaluru, Karnataka, India BETSOL Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...
-
Service Desk Engineer
6 days ago
Bengaluru, Karnataka, India BETSOL Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionBETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...
-
Service Desk Engineer
6 days ago
Bengaluru, Karnataka, India Manning Consulting Full time ₹ 4,00,000 - ₹ 7,00,000 per yearJob Opening For Service DeskQualification- Graduation requiredProfile- Service Desk, Incident Management, SLA, Ticketing tools.Experience minimum 1+Service DeskPackage upto 7LPALocation- BangaloreWork Mode- Work from Office5 days working & US shiftFor more information contact PriyankaContact no mail id-
-
Service Desk
2 weeks ago
Bengaluru, Karnataka, India Anya Consultancy Services Full time ₹ 2,40,000 - ₹ 6,00,000 per yearPosition: L1 Service Desk / Technical Support (Freshers)Location: Bangalore / Coimbatore (Work-from-Home option available)About the Role:We are looking for enthusiastic fresh graduates to join our L1 Service Desk / Technical Support team. This role offers exposure to technical support operations with opportunities to grow into L2/L3 roles and eventually...
-
Service Desk Coordinator
21 hours ago
Bengaluru, Karnataka, India Power Bridge Systems Full time ₹ 6,00,000 - ₹ 8,00,000 per yearAbout UsPower Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.Our Passionate teams...
-
Senior Service Desk Engineer
4 days ago
Bengaluru, Karnataka, India Blue Mantis Full time ₹ 4,50,000 - ₹ 9,00,000 per yearThe Senior IT Support Analyst provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers.The Service Desk Engineer is the front line in the Help Desk Call Center and is responsible for providing...
