Sales Engineer

2 weeks ago

Alwar, Rajasthan, India ᴅᴜʀɢᴀ ʜᴀʀᴅᴡᴀʀᴇ ᴀɴᴅ ᴇʟᴇᴄᴛʀɪᴄᴀʟꜱ Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

Durga Hardware & Electricals has been a trusted provider of hardware and industrial solutions since 1999. As an authorized SKF bearings distributor, we pride ourselves on delivering exceptional quality and reliability to our clients. Our commitment to customer satisfaction makes us a preferred supplier in the industry, and we continuously invest in our team's expertise to deliver innovative solutions that address evolving market demands.

Role Description

This is a full-time on-site role for a Customer Service Engineer (CSE)- SKF Bearings located in Bhiwadi. The CSE will be responsible for providing technical support and troubleshooting assistance to our customers who utilize SKF bearings.

Key Responsibilities


• Searching for new customers that could benefit from company products or services and maximizing customer potential in designated regions.


• Traveling to visit potential customers.


• Establishing new an d maintaining existing long term rapports with customers.


• Managing and interpreting customer requirements listening to clients and using astute questioning to understand,

anticipate and exceed their needs.


• Persuading customers that a product or service will best satisfy their needs in terms o f quality, price and delivery.


• Calculating customer quotations.


• Negotiating and closing sales by agreeing terms and conditions.


• Offering after sales support services.


• Analyzing cost and sales.


• Preparing monthly reports for principles.


• Meeting regular sales targets.


• Recording and maintaining client contact data.


• Supporting marketing activities by attending trade shows, conferences and other marketing events.


• Providing pre sales technical assistance and product education.


• Performing technical presentations and demonstration how a product will meet customer needs.


• Liaising with other members of the sales team and other technical experts.


• Solving customer problems.


• Providing training and producing support material for other members of the sales team.


• Preparation of Visit plan prior for month ahead and strict

adherence to the same.


• Submission of Actual Monthly report to the Territory Manager on concurrence from the Director of Organization.


• Regular follow-up on the Quote submitted to the customer.


• Achievement of Business plan & growth target


• Payment reminders and follow up on issues raising on bills submission to be taken care with the help of Accountant.

Qualifications

  • Diploma or Bachelor's degree or higher in Mechanical or Electrical Engineering, or a related field
  • Experience working with bearings, vibration analysis, and alignment correction
  • Proficient in Microsoft Office Suite
  • Excellent analytical and problem-solving skills
  • Strong communication, negotiation, and interpersonal skills
  • Ability to build and maintain strong relationships with customers
  • Ability to work independently and as part of a team in a fast-paced environment
  • Willingness to travel to customer sites as required

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