Receptionist/Front Office

2 weeks ago

Pune, Maharashtra, India Aanvii Hearing Solution Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Welcome patients and visitors to the medical office by greeting them in person and on the telephone, and answering inquiries.

  • Schedule appointments for the Audiologist and Audiologist assistant to optimize patient satisfaction, provider time, and the most effective use of examining.

  • Retrieve patient files, check for the correct sequence of papers, insert new patient record forms, and place files in sequence for Audiologist examination or treatment.

  • Maintain relevant Excel sheets and follow up over phone and WhatsApp marketing.
  • Visit vendors in and around the clinic for marketing - KYON activity.
  • Endeavor to keep patients on schedule by reminding the provider of service delays.
  • Make home visits whenever necessary along with the Audiologists.

  • Maintain the reception area in a neat and orderly condition.

  • Assist patients with insurance papers and billing questions.

  • Open and sort office mail, and deliver outgoing mail to the post office at the end of the day.

  • Maintain all records in Excel.

  • Efficiently manage petty cash, overseeing cash flow, maintaining cash vouchers, and ensuring timely deposits to the nearest bank for amounts exceeding 3k in petty cash.

  • Provide assistance to the audiologist in stock management activities.

  • Handle emails and messages on official platforms with professionalism and attention to detail.

  • Ensure the maintenance and coordination of housekeeping staff for a clean and organized work environment

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