Associate Vice President Operations

13 hours ago

Navi Mumbai, Maharashtra, India Gebbs Healthcare Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Associate Vice President Operations

Department : Accounts Receivable

Work Location: Navi Mumbai, India

Reports To: Vice President Operations

Work from Office

Role Overview

The Associate Vice President AR will lead large-scale operations in the US Healthcare RCM domain, managing teams of 800+ employees across multiple accounts. This role requires strong leadership, client relationship management, operational excellence, and strategic vision to ensure process efficiency, profitability, and superior client satisfaction.

Key Responsibilities

People Leadership

  • Provide strategic leadership to project teams, ensuring productivity, quality, and performance.
  • Mentor and guide Team Leaders, SMEs, Trainers to reduce AR ageing and optimize collections.
  • Handle personnel issues, resolve conflicts, and ensure employee engagement.
  • Manage multiple accounts with 400+ FTEs, covering diverse work streams.
  • Drive attrition control, talent retention, and job enrichment initiatives.

Client Management & Service Delivery

  • Ensure service delivery excellence for processes including Denials Management, AR Follow-up, Claim Processing, AR Aging, EDI Rejections, Billing, Payment Posting, and Charge Entry.
  • Monitor workflows to meet SLA timelines and quality KPIs.
  • Develop and execute business growth plans in alignment with company goals.
  • Negotiate with clients on non-payment cases and oversee credit checks.
  • Lead implementation of new client systems and training programs.
  • Conduct regular client calls to enhance satisfaction and foster long-term partnerships.

Budget & P&L Management

  • Meet budgetary targets and manage the Profit & Loss statement for assigned operations.

Reporting & Invoicing

  • Maintain and track key operational and collections metrics.
  • Monitor invoice processing and ensure accuracy.
  • Prepare monthly, quarterly, annual, and ad-hoc forecasting reports.

Compliance & Quality

  • Ensure invoicing and collections comply with legal and industry standards.
  • Enforce adherence to accounting principles and RCM compliance norms.
  • Stay updated on industry trends, technology, and legislative changes.

Process Improvement & Transformation

  • Lead process re-engineering initiatives to improve efficiency, cost optimization, and service quality.
  • Introduce new technologies, automation, and resource optimization measures.
  • Identify new business opportunities and showcase organizational capabilities to prospects.

Qualification & Experience

  • Graduate with 16+ years of overall experience in the US Healthcare RCM domain
  • Proven expertise in managing large teams (500+ FTEs) in an operations leadership capacity
  • Strong background and mandatory experience in end-to-end US Healthcare RCM operations

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