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Territory Service Manager

2 weeks ago

Bhopal, Madhya Pradesh, India Symbiosis Management Consultants Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Territory Service Manager

Role Description

  • Plan and conduct customer engagement programs (care camps, mobile service, customer meets, Do-it-yourself trainings) for improving PSS/NPS scores
  • Review the customer complaints and put effective preventive actions
  • Ensure assembly quality as per standards at distributor assembly plant and provide product performance feedback regularly to HO to improve product quality
  • Ensure settlement of distributor claims such as transit, warranty, spare parts etc. and handle distributor queries
  • Improve service and parts reach by network expansion and improve service quality by adherence to service processes (training, audit, implementation & usage of DMS)
  • Understanding market dynamics (in terms of service & parts) and suggest appropriate measures (new product launches, network, pricing and new initiatives of competition)
  • Develop programs/actions to improve service inflow and parts sales of distributors/dealers
  • Ensure availability of genuine spare parts in all the distributor/dealer/3S/2S and APS/retailers outlets to achieve retail plan
  • Ensure availablity of manpower as per the approved organization structure at distributors, build the competency level and suggest reward/recognition programs to distributors
  • Conduct PGM training and engagement Programs

Preferred candidate profile

Btech/BE

No Career & Education Gap

Age limit upto 32 only