Regional Service Manager

1 week ago


Bhopal, Madhya Pradesh, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 28,00,000
Key Responsibilities:
  • Evaluate and resolve customer inquiries within established service level agreements.
  • Promote installation and repair efficiency while maintaining quality and cost standards.
  • Analyze and reduce repeat or reopened cases to enhance performance metrics.
  • Utilize the Airtel Work application for tracking employee productivity and generating reports.
  • Conduct audits to ensure compliance with productivity, quality, and process standards.
  • Foster a serve-to-sell culture among engineers to improve customer engagement.
Role Expectations:
  • IDentify opportunities for network rehabilitation and collaborate with local cable operators (LCOs) for timely resolutions.
  • Ensure adherence to Airtel's safety, quality, and operational guidelines.
  • Prepare documentation and generate reports following audits.
  • Collaborate with internal teams (CSD/NOC/O&M) for process optimization and swift issue resolution.
  • Maintain conformity to TRAI and regulatory QOS parameters.
  • Engage in personnel management activities to facilitate seamless task execution and on-ground coordination.

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