Customer Services Manager

3 days ago

Bhopal, Madhya Pradesh, India Credencial management system Full time ₹ 14,000 - ₹ 3,05,215 per year

A Customer Service Manager is responsible for overseeing the daily operations of the customer service department to ensure excellent service quality and customer satisfaction. This role involves managing a team of customer service representatives, resolving escalated issues, developing policies, and analyzing performance metrics to improve the overall customer experience.

  1. Role Overview

  2. Lead and supervise the customer service team to consistently deliver outstanding customer service.

  3. Develop and implement customer service policies, procedures, and standards.
  4. Act as a liaison between customers, customer service representatives, and upper management.

  5. Drive customer satisfaction, loyalty, and retention.

  6. Key Duties & Responsibilities

  7. Team Management:

  8. Supervise and coach customer service representatives.
  9. Conduct hiring, training, and performance evaluations.
  10. Provide guidance on handling complex customer issues and escalations.
  11. Motivate and develop employees for better performance.
  12. Customer Relations:
  13. Resolve customer complaints and inquiries in a timely and efficient manner.
  14. Build and maintain strong customer relationships.
  15. Receive and implement customer feedback to enhance services.
  16. Operational Oversight:
  17. Oversee daily operations of the customer service department.
  18. Ensure adherence to quality standards, company policies, and deadlines.
  19. Monitor team performance through metrics and analytics.
  20. Prepare reports on customer service activities and department progress for management.
  21. Process Improvement:
  22. Analyze customer feedback and service data to identify areas for improvement.
  23. Develop and implement strategies to improve customer service experience.
  24. Stay updated on industry trends and introduce best practices.
  25. Collaboration:
  26. Work with other departments (sales, marketing, technical, production) to enhance customer experience.

  27. Participate in planning and meetings to align customer service goals with company objectives.

  28. Required Skills & Qualifications

  29. Strong leadership and people management skills.

  30. Excellent verbal and written communication skills.
  31. Ability to handle and resolve conflicts effectively.
  32. Proficiency in customer service software, CRM tools, and Microsoft Office Suite.
  33. Analytical skills to interpret performance data and reports.
  34. Customer-centric mindset and service orientation.
  35. Problem-solving and critical thinking abilities.
  36. Time management and organizational skills.

Job Types: Full-time, Permanent

Pay: ₹14, ₹25,105.03 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person

Speak with the employer

  • Customer Service Manager

    3 days ago

    Bhopal, Madhya Pradesh, India Credencial management system Full time ₹ 1,68,088 - ₹ 2,46,124 per year

    Customer Service Managers lead and coordinate customer support teams, maintain high service standards, and work closely with other departments to enhance customer satisfaction and loyalty. They manage staff performance, recruit and train new team members, and ensure customer concerns are handled effectively.Key Duties and Responsibilities -Customer...

  • Customer Service Manager

    3 days ago

    Bhopal, Madhya Pradesh, India Credencial management system Full time ₹ 1,68,000 - ₹ 2,65,416 per year

    We are looking for a dedicated and experienced Customer Service Manager to lead our customer support team and ensure excellent service standards across all channels. This role requires a proactive leader who can drive customer satisfaction, resolve issues efficiently, and continuously improve service processes.Key Responsibilities:Team Leadership &...

  • Customer Service Associate

    5 days ago

    Bhopal, Madhya Pradesh, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 1,68,000 per year

    WORK FROM HOME Urgent Hiring Zomato DP Voice Process Apprentice Hiring Job Details:• Company: Startek • Process: Zomato Inbound Voice Process • Type: Apprentice Hiring • Salary: Fixed 14,000/- (In-hand) Please download E- Aadhar card in your laptop/desktop it is mandatory. Joining Requirements:• Laptop with i5 / i7 / Ryzen or 6th Gen...

  • Customer Relationship Manager

    7 days ago

    Bhopal, Madhya Pradesh, India Evoge Infrastructure Services Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Roles and ResponsibilitiesManage customer relationships through effective communication, ensuring high levels of satisfaction.Provide sales support to customers by resolving their queries and concerns in a timely manner.Coordinate with internal teams for seamless execution of after-sales services, including payment follow-ups and post-sales activities.Ensure...

  • Customer Service Assistant

    1 day ago

    Bhopal, Madhya Pradesh, India Credencial management system Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    A Customer Service Assistant is a vital frontline professional who interacts directly with customers to provide assistance, address inquiries, resolve complaints, and ensure a positive customer experience. This role supports the overall customer service efforts of a company by facilitating smooth communication between customers and the business.Key...

  • Blinkit-Customer support Executive

    3 days ago

    Bhopal, Madhya Pradesh, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    You can apply by joining this official whatsapp groupRole & responsibilitiesHandle inbound customer Chats in English proficiently.Provide accurate information to customers regarding their orders, deliveries, and product inquiries.Resolve customer issues and complaints efficiently and courteously.Maintain a high level of customer satisfaction through...

  • Service Manager

    5 days ago

    Bhopal, Madhya Pradesh, India CG Power & Industrial Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role OverviewThe Manager Service (VFD) will be responsible for leading and managing the complete service operations for Low Voltage (LV) and Medium Voltage Drives (MVD), ensuring seamless project commissioning, customer support, and after-sales service across industries. This position plays a key role in driving customer satisfaction, managing authorized...

  • Customer Service Engineer

    3 weeks ago

    Bhopal, Madhya Pradesh, India GE Healthcare Full time

    Summary Summary As a Customer Service Engineer you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives carrying out installation and maintenance all GE HealthCare Imaging equipment like CT MRI Cath Lab C-ARMs PETCT Ultrasound etc and ensuring customer satisfaction in the assigned area ...

  • Customer Service Engineer

    3 days ago

    Bhopal, Madhya Pradesh, India GE Healthcare Private Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Customer Service Engineer Job Description SummaryJob Description Summary As a Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like CT, MRI, Cath Lab, C-ARMs, PETCT,...

  • Customer Service Agents

    5 days ago

    Bhopal, Madhya Pradesh, India NetLink Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Key Responsibilities:Experience in customer service or a BPO setting is preferred.Excellent verbal and written communication skills, with a strong command of [English].Ability to handle customer concerns with patience and professionalism.Strong problem-solving and troubleshooting skills.Familiarity with CRM software and other customer support tools is a...