
Customer Service Assistant
1 day ago
A Customer Service Assistant is a vital frontline professional who interacts directly with customers to provide assistance, address inquiries, resolve complaints, and ensure a positive customer experience. This role supports the overall customer service efforts of a company by facilitating smooth communication between customers and the business.
Key Responsibilities
Responding to Customer Inquiries:
- Handle questions related to products, services, pricing, policies via multiple channels such as phone, email, live chat, or social media.
- Provide accurate, clear, and timely information to customers.
- Issue Resolution:
- Address and resolve complaints, service disruptions, billing issues, and technical problems promptly.
- Escalate complex or unresolved issues to appropriate departments.
- Order Processing:
- Take and process customer orders, track shipments, and update customers on order status.
- Manage returns, exchanges, and refunds following company policies.
- Record Keeping and Documentation:
- Maintain detailed and accurate records of customer interactions using CRM (Customer Relationship Management) systems.
- Log complaints, feedback, and resolutions to support process improvements.
- Providing Feedback:
- Collect customer feedback and communicate insights to management or relevant teams.
- Assist in identifying trends and suggesting improvements to customer service.
- Supporting Sales Efforts:
- Identify opportunities to upsell or cross-sell products and services that suit customer needs.
- Collaboration:
- Work closely with technical support, marketing, and sales teams to provide comprehensive solutions.
Support continuous improvement initiatives in customer service operations.
Required Skills and Qualifications
Communication:
- Excellent verbal and written communication skills.
- Active listening to understand customer needs effectively.
- Problem-Solving:
- Ability to quickly analyze situations and provide appropriate solutions.
- Patient and empathetic when dealing with frustrated customers.
- Technical Proficiency:
- Comfortable using CRM software (e.g., Salesforce, Zendesk, HubSpot).
- Familiarity with help desk tools, live chat platforms, email management, and basic office software (Microsoft Office, Google Workspace).
- Multitasking and Time Management:
- Handle multiple customer interactions and administrative tasks simultaneously.
- Attention to Detail:
- Ensure accuracy in order processing and record keeping.
Job Types: Full-time, Permanent
Pay: ₹15, ₹20,767.24 per month
Benefits:
- Cell phone reimbursement
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
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