Customer Service Assistant
3 days ago
A Customer Service Assistant is a vital frontline professional who interacts directly with customers to provide assistance, address inquiries, resolve complaints, and ensure a positive customer experience. This role supports the overall customer service efforts of a company by facilitating smooth communication between customers and the business.
Key Responsibilities
Responding to Customer Inquiries:
- Handle questions related to products, services, pricing, policies via multiple channels such as phone, email, live chat, or social media.
- Provide accurate, clear, and timely information to customers.
- Issue Resolution:
- Address and resolve complaints, service disruptions, billing issues, and technical problems promptly.
- Escalate complex or unresolved issues to appropriate departments.
- Order Processing:
- Take and process customer orders, track shipments, and update customers on order status.
- Manage returns, exchanges, and refunds following company policies.
- Record Keeping and Documentation:
- Maintain detailed and accurate records of customer interactions using CRM (Customer Relationship Management) systems.
- Log complaints, feedback, and resolutions to support process improvements.
- Providing Feedback:
- Collect customer feedback and communicate insights to management or relevant teams.
- Assist in identifying trends and suggesting improvements to customer service.
- Supporting Sales Efforts:
- Identify opportunities to upsell or cross-sell products and services that suit customer needs.
- Collaboration:
- Work closely with technical support, marketing, and sales teams to provide comprehensive solutions.
Support continuous improvement initiatives in customer service operations.
Required Skills and Qualifications
Communication:
- Excellent verbal and written communication skills.
- Active listening to understand customer needs effectively.
- Problem-Solving:
- Ability to quickly analyze situations and provide appropriate solutions.
- Patient and empathetic when dealing with frustrated customers.
- Technical Proficiency:
- Comfortable using CRM software (e.g., Salesforce, Zendesk, HubSpot).
- Familiarity with help desk tools, live chat platforms, email management, and basic office software (Microsoft Office, Google Workspace).
- Multitasking and Time Management:
- Handle multiple customer interactions and administrative tasks simultaneously.
- Attention to Detail:
- Ensure accuracy in order processing and record keeping.
Job Types: Full-time, Permanent
Pay: ₹15, ₹20,767.24 per month
Benefits:
- Cell phone reimbursement
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
-
Customer Service Engineer
5 days ago
Bhopal, Madhya Pradesh, India GE Healthcare Private Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per yearCustomer Service Engineer Job Description SummaryJob Description Summary As a Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like CT, MRI, Cath Lab, C-ARMs, PETCT,...
-
Customer Service Associate
7 days ago
Bhopal, Madhya Pradesh, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 1,68,000 per yearWORK FROM HOME Urgent Hiring Zomato DP Voice Process Apprentice Hiring Job Details:• Company: Startek • Process: Zomato Inbound Voice Process • Type: Apprentice Hiring • Salary: Fixed 14,000/- (In-hand) Please download E- Aadhar card in your laptop/desktop it is mandatory. Joining Requirements:• Laptop with i5 / i7 / Ryzen or 6th Gen...
-
Customer Service Agent
1 week ago
Bhopal, Madhya Pradesh, India Upskill Academy Full time ₹ 1,68,000 - ₹ 1,92,000 per yearJob Title: Customer Support ExecutiveLocation: Bhopal, Madhya Pradesh (Work From Office)Job Type: Full-time | Permanent | FresherProcessVoice/Non-Voice (Inbound & Outbound)Shift & ScheduleRotational Shifts6 Days Working | 1 Rotational Week OffSalary₹14,000 – ₹16,000 per monthEligibilityGraduate candidates onlyFreshers & Experienced both can applyRoles...
-
Customer Services Manager
4 days ago
Bhopal, Madhya Pradesh, India Credencial management system Full time ₹ 14,000 - ₹ 3,05,215 per yearA Customer Service Manager is responsible for overseeing the daily operations of the customer service department to ensure excellent service quality and customer satisfaction. This role involves managing a team of customer service representatives, resolving escalated issues, developing policies, and analyzing performance metrics to improve the overall...
-
Customer Service Manager
5 days ago
Bhopal, Madhya Pradesh, India Credencial management system Full time ₹ 1,68,088 - ₹ 2,46,124 per yearCustomer Service Managers lead and coordinate customer support teams, maintain high service standards, and work closely with other departments to enhance customer satisfaction and loyalty. They manage staff performance, recruit and train new team members, and ensure customer concerns are handled effectively.Key Duties and Responsibilities -Customer...
-
Customer Service Officer
1 week ago
Bhopal, Madhya Pradesh, India NABFINS LTD Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany DescriptionNABFINS Ltd, a subsidiary of National Bank for Agriculture and Rural Development (NABARD), is a non-deposit taking NBFC registered with the Reserve Bank of India. NABFINS operates throughout India with the main objectives of providing financial services in agriculture and microfinance. The company offers credit and facilities for the...
-
Customer Service Manager
5 days ago
Bhopal, Madhya Pradesh, India Credencial management system Full time ₹ 1,68,000 - ₹ 2,65,416 per yearWe are looking for a dedicated and experienced Customer Service Manager to lead our customer support team and ensure excellent service standards across all channels. This role requires a proactive leader who can drive customer satisfaction, resolve issues efficiently, and continuously improve service processes.Key Responsibilities:Team Leadership &...
-
Customer Service Representative
1 week ago
Bhopal, Madhya Pradesh, India Magnum Group Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJoin Magnum Group – We're HiringPosition: Customer Service Executive Location: Bhopal (Work From Office)Magnum Group is expanding We're on the lookout for dynamic and driven graduates—freshers and experienced professionals—with strong communication skills, ready to take on a rewarding role in customer service and telecollections.What We Offer:...
-
Customer Service Agents
7 days ago
Bhopal, Madhya Pradesh, India NetLink Full time ₹ 1,50,000 - ₹ 2,50,000 per yearKey Responsibilities:Experience in customer service or a BPO setting is preferred.Excellent verbal and written communication skills, with a strong command of [English].Ability to handle customer concerns with patience and professionalism.Strong problem-solving and troubleshooting skills.Familiarity with CRM software and other customer support tools is a...
-
Customer Service Executive
1 week ago
Bhopal, Madhya Pradesh, India Avyaan management Pvt Ltd Full time ₹ 1,00,000 - ₹ 1,50,000 per yearJob Title: CSA Costumer support Associates ( Kyc Verification)Location: 2nd floor, Shriram Plaza, Ayodhya Bypass Rd, above HDFC Bank, in front of Sheetal Paradise, Ahinsa Vihar Colony, Ayodhya Nagar, Bhopal, Madhya Pradesh Type: Full-TimeAbout Us: Avyaan Management is a leading organization in the field of BPO. Our passionate team offers comprehensive voice...