Customer Service Manager

16 hours ago

Bhopal, Madhya Pradesh, India Credencial management system Full time ₹ 14,000 - ₹ 2,20,105 per year

We are looking for a dedicated and experienced Customer Service Manager to lead our customer support team and ensure excellent service standards across all channels. This role requires a proactive leader who can drive customer satisfaction, resolve issues efficiently, and continuously improve service processes.

Key Responsibilities:

  • Team Leadership & Development:
  • Supervise, train, and mentor customer service representatives.
  • Set performance goals and conduct regular performance evaluations.
  • Schedule shifts and manage team workload to ensure adequate coverage.
  • Customer Experience Management:
  • Handle complex or escalated customer inquiries and complaints professionally.
  • Monitor and analyze customer service metrics (e.g., response time, satisfaction scores).
  • Implement strategies to enhance customer satisfaction and loyalty.
  • Process Improvement:
  • Develop and update customer service policies, procedures, and standards.
  • Identify areas for improvement and implement new processes to enhance efficiency.
  • Collaborate with other departments (sales, operations, etc.) to resolve customer issues and improve service delivery.
  • Reporting & Analysis:
  • Prepare regular reports on customer service performance, trends, and feedback.
  • Track KPIs such as CSAT, NPS, first response time, and issue resolution rate.
  • Technology & Tools:
  • Oversee use of CRM systems, support platforms, or helpdesk software.
  • Recommend tools or systems that can enhance service quality.

Qualifications:

  • Proven experience as a Customer Service Manager or similar role.
  • Strong leadership, coaching, and team-building skills.
  • Excellent communication and interpersonal skills.
  • Problem-solving mindset and ability to manage high-pressure situations.
  • Proficiency in customer service software (e.g., Zendesk, Salesforce, Freshdesk).
  • Bachelor's degree in Business, Communications, or a related field (preferred).

Key Competencies:

  • Customer-first mindset
  • Conflict resolution
  • Analytical thinking
  • Attention to detail
  • Time management and multitasking
  • Decision-making skills

Job Types: Full-time, Permanent

Pay: ₹14, ₹22,105.03 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person

Speak with the employer

  • Customer Services Manager

    1 day ago

    Bhopal, Madhya Pradesh, India Credencial management system Full time ₹ 14,000 - ₹ 3,05,215 per year

    A Customer Service Manager is responsible for overseeing the daily operations of the customer service department to ensure excellent service quality and customer satisfaction. This role involves managing a team of customer service representatives, resolving escalated issues, developing policies, and analyzing performance metrics to improve the overall...

  • Service Manager

    3 days ago

    Bhopal, Madhya Pradesh, India CG Power & Industrial Solutions Full time US$ 80,000 - US$ 1,20,000 per year

    Role OverviewThe Manager Service (VFD) will be responsible for leading and managing the complete service operations for Low Voltage (LV) and Medium Voltage Drives (MVD), ensuring seamless project commissioning, customer support, and after-sales service across industries. This position plays a key role in driving customer satisfaction, managing authorized...

  • Customer Service Specialist

    2 weeks ago

    Bhopal, Madhya Pradesh, India NetRTech Solutions LLP Full time

    Job description Company Description NetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results. Role Description Customer Service Representative...

  • Customer Service Specialist

    3 weeks ago

    Bhopal, Madhya Pradesh, India NetRTech Solutions LLP Full time

    Job descriptionCompany DescriptionNetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionCustomer Service Representative -...

  • Customer Service Officer

    3 days ago

    Bhopal, Madhya Pradesh, India GramPro Business Services Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Exciting Job Opportunity Alert We are hiring for Customer Service Manager and Assistant Customer Service Manager positions in the Micro Banking Channel at ESAF Small Finance Bank. Location: Bhopal Time: 10:00 AM to 3:00 PM Walk-In Interview Venue:GramPro Business ServicesOffice Plot No. 31, 2nd Floor, Ahinsa Vihar Colony,Ayodhya Bypass Road, Near Hotel Maya...

  • Service Delivery Manager

    2 weeks ago

    Bhopal, Madhya Pradesh, India Intertec Systems Full time

    Key Responsibilities: Service Delivery Management:- Own end-to-end service delivery for assigned accounts, ensuring adherence to SLAs, KPIs, and quality standards.- Lead incident, problem, and change management processes, ensuring service stability and customer satisfaction.- Conduct regular service reviews, prepare performance reports, and handle customer...

  • Customer Service Advocate

    1 week ago

    Bhopal, Madhya Pradesh, India beBeeCustomerService Full time ₹ 2,00,000 - ₹ 3,00,000

    Job OverviewWe are seeking a dedicated and customer-focused professional to handle inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience.The ideal candidate should possess excellent communication skills, a problem-solving attitude, and the ability to work in a fast-paced...

  • Customer Service Agents

    3 days ago

    Bhopal, Madhya Pradesh, India NetLink Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Key Responsibilities:Experience in customer service or a BPO setting is preferred.Excellent verbal and written communication skills, with a strong command of [English].Ability to handle customer concerns with patience and professionalism.Strong problem-solving and troubleshooting skills.Familiarity with CRM software and other customer support tools is a...

  • Territory Service Manager

    3 days ago

    Bhopal, Madhya Pradesh, India Symbiosis Management Consultants Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Territory Service ManagerRole DescriptionPlan and conduct customer engagement programs (care camps, mobile service, customer meets, Do-it-yourself trainings) for improving PSS/NPS scoresReview the customer complaints and put effective preventive actionsEnsure assembly quality as per standards at distributor assembly plant and provide product performance...

  • Customer Relationship Manager

    3 days ago

    Bhopal, Madhya Pradesh, India Evoge Infrastructure Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Roles and ResponsibilitiesManage customer relationships through effective communication, ensuring high levels of satisfaction.Provide sales support to customers by resolving their queries and concerns in a timely manner.Coordinate with internal teams for seamless execution of after-sales services, including payment follow-ups and post-sales activities.Ensure...