Client Account Advisor

3 days ago

Pune, Maharashtra, India Rewise Analytics & Technologies Full time ₹ 4,00,000 - ₹ 6,00,000 per year

KEY RESPONSIBILITIES:

Managing a queue of administrative work for clients who ship orders to major retailers and direct-to-consumer, including:

  • Responding to large amounts of inbound and outbound emails in a timely manner
  • Identifying clients needs, clarifying information, researching every issue, and providing solutions and/or alternatives
  • Meeting personal/team qualitative and quantitative targets
  • Setting priorities and making competent business decisions
  • Proactively pursuing other work as tasks are completed
  • Communicating with clients and all other departments via Salesforce
  • Ensuring timely and effective communications with clients regarding their shipments
  • Escalating unresolved issues to the US-based Client Account Advisor team
  • Reporting client returns, returns to vendors, etc.
  • Filing carrier claims on behalf of clients
  • Other administrative functions as assigned.

QUALIFICATIONS:BCA/MCA/BE any stream

REQUIRED SKILLS & COMPETECIES:

  • Proficient in the use of software systems; knowledge on Salesforce would be an added advantage.
  • Working knowledge of Microsoft Office
  • Strong problem solving and analytical skills
  • Strong verbal and written communication skills along with active listening
  • Strong attention to detail and time management
  • Works well in a dynamic, fast-paced environment
  • Team-oriented mindset and strong work ethic
  • Ability to "bounce back" after a difficult client interaction and to remain emotionally neutral
  • Acts with integrity and transparency by building business relationships based on trust and respect
  • A great attitude is an absolute must

Preferred candidate profile

Excellent communication.

Ready for the night shift

.

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