Client Account Manager

2 days ago

Pune, Maharashtra, India MyGate Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role Summary

At Mygate, we put our customers at the heart of everything we do.

As a Client Account Manager, you'll be the face of Mygate for our clients — driving satisfaction, retention, and growth. You'll manage end-to-end client relationships, from onboarding and adoption to renewals and upselling, ensuring every client derives maximum value from our platform.

Key Responsibilities

  • Own the client relationship: Serve as the single point of contact for assigned accounts, ensuring a seamless experience throughout the client lifecycle.
  • Client success & retention: Conduct regular business reviews to track performance, gather feedback, and proactively address challenges.
  • Onboarding & adoption: Lead onboarding sessions, provide training, and ensure successful implementation of Mygate's solutions.
  • Drive growth: Identify upsell and cross-sell opportunities aligned with client needs to enhance account value.
  • Collaborate for success: Work closely with internal teams (Sales, Product, Operations, and Support) to deliver timely, high-quality solutions.
  • Communication excellence: Ensure every client interaction reflects Mygate's commitment to professionalism, responsiveness, and reliability.
  • Data-driven insights: Monitor account performance, analyze trends, and share actionable insights with clients and internal stakeholders.

What We're Looking For

  • Bachelor's degree in Business, Marketing, or a related field
  • 0–3 years of experience in account management, customer success, or client servicing — preferably in a B2C or SaaS environment
  • Strong communication, interpersonal, and relationship-building skills
  • Problem-solving mindset with a proactive approach to client challenges
  • Comfort with CRM tools and data analysis
  • High ownership, customer empathy, and a drive to deliver measurable results

About Mygate:

Mygate is India's leading community living SaaS platform, trusted by 4 million+ residents across 25,000+ gated communities. At its core, Mygate is a Software-as-a-Service solution that empowers housing societies with a powerful suite of tools for security management, communication, payments, and community engagement.

What began as a smarter way to manage visitor entry has evolved into a 360° living experience ecosystem, enabling communities to operate more efficiently while enhancing the quality of everyday life.

Our Ecosystem Includes:

  • SaaS Platform (Core):

End-to-end community management software: visitor management, digital payments, facility booking, ERP integration, accounting, complaint management, and communication tools.

  • Advertising Platform:

A premium channel that connects brands with affluent, verified households inside gated communities.

Expected to contribute ₹160+ crore annually, forming a key revenue driver.

  • Smart Devices:

Expanding beyond software into IoT-powered security and lifestyle devices.

Positioned as a ₹300 crore+ growth opportunity in home automation and consumer electronics.

Mygate Values:

Innovation | Speed | Excellence | Client Service | Confidentiality | Collaboration | Frugality

Disclaimer: Mygate is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, age, sexual orientation, gender identity, marital status, disability, or any other reason.

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