Call Center Executive

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.ResponsibilitiesDevelop objectives for the call center's day-to-day activitiesConduct effective resource planning to maximize the productivity of resources (people, technology etc.)Collect and analyze call-center...

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. ResponsibilitiesDevelop objectives for the call center's day-to-day activities Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Collect and analyze...

Job Summary:We are seeking a Call Center Representative who will serve as a liaison between our company and its current and potential customers. The ideal candidate will take full ownership of resolving customer issues and inquiries efficiently, with customer satisfaction at the heart of every interaction and decision.Roles & Responsibilities:Manage a high...

Roles & Responsibilities:We are seeking a dynamic and experienced Call Center Operations Manager to lead our 24x7 customer support center at TI Clean Mobility. This role is pivotal in ensuring seamless coordination across all four divisions - 3-Wheeler, Small Commercial Vehicles (SCV), Heavy Commercial Vehicles (HCV), and Tractor to deliver exceptional...

Roles & Responsibilities:We are seeking a dynamic and experienced Call Center Operations Manager to lead our 24x7 customer support center at TI Clean Mobility. This role is pivotal in ensuring seamless coordination across all four divisions - 3-Wheeler, Small Commercial Vehicles (SCV), Heavy Commercial Vehicles (HCV), and Tractor to deliver exceptional...

Essential RequirementsUndergraduate degree and 3 to 5 years work experience in Call center quality assurance activitiesthey should be aware of six segma and call center matricsHas the ability to carry out root cause analysis and provide inputs for process improvementKnowledge of Quality Tools & TechniquesHas Required knowledge of a domain to drive process...

Responsibilities:* Reach out to customer via outgoing calls via phone, email & chat* Manage incoming calls via phone, email & chat* Maintain customer satisfaction through timely resolutions* Collaborate with backend Dev & Eng teamFlexi workingShift allowanceHouse rent allowanceTravel allowanceOver time allowanceMaternity benefits in mediclaim policyEmployee...

Role & responsibilities• Make outbound calls to potential customers and pitch our products/services• Identify and generate new sales leads through research and cold calling• Maintain deep product knowledge to effectively communicate benefits• Build and maintain strong customer relationships by addressing queries professionally• Achieve and exceed...

Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.Provident fundHealth insurance

Kindly find the below mentioned JD for your referenceJob DescriptionPosition : Call centrerLanguage : English with any regional languageObtains customer information by answering telephone calls; interviewing customers;verifying information.Ability to determine eligibility by comparing customer information to requirements;Informs customers by explaining...