Global Customer Experience Specialist

2 days ago

Pune, Maharashtra, India Spes Manning Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Position: Kickstart Your Global Career Insurance Process (Voice & Blended)

Work Location: Pune (Viman Nagar, Kharadi, Yerwada, Magarpatta, Hinjewadi)

Salary: Up to 3 LPA to 6 LPA

[ 30% hike on last salary (Experience) ]

Contact: Call or WhatsApp HR.RAVINA

Note: Immediate joiners preferred.

Role & responsibilities:

  • Handle inbound/outbound calls and chats for international customers
  • Provide real-time resolutions with professionalism and empathy
  • Address product/service-related queries efficiently
  • Maintain accurate logs of customer interactions in CRM systems
  • Ensure adherence to process guidelines and quality standards
  • Achieve targets like AHT, CSAT, and FCR

Preferred candidate profile:

  • Graduate/Under Graduate Fresher and candidates with minimum 1 year of International BPO experience are preferred.
  • Excellent verbal and written communication skills in English (additional international languages are a plus).
  • Strong problem-solving skills and ability to handle customer inquiries effectively.
  • Proficient in using computers and familiarity with CRM systems
  • Flexibility to work in shifts, including evenings, weekends

Perks & Benefits:

  • Fixed Salary + Performance-based Incentives
  • Up to 30% hike for relevant experience
  • Health Insurance and Employee Wellness Plans
  • Comprehensive training programs and ongoing professional development.
  • Supportive, Friendly, and Growth-driven Work Culture
  • Cab Facility Available till Nodal Points

Why Join Us?

Global Exposure: Work with international clients and build your global communication skills.

Career Growth: Fast-track promotions for consistent top performers.

Merit-Driven Culture: Your performance defines your progress not tenure.

Learning Environment: Access to e-learning portals and sponsored certifications.

Diversity & Inclusion: Work with a vibrant and inclusive team culture.

Important Note:

This role demands excellence. If you are someone who strives for 100% quality, thrives in customer-focused roles, and believes in continuous improvement you're exactly who were looking for.

How to Apply:

If you are passionate about customer service and want to be part of a dynamic team, please send your resume on below mention details.

Contact Person: HR RAVINA

Contact No:

Mail Id:

References are highly appreciated

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