International Voice Process Specialist

2 days ago

Pune, Maharashtra, India Credence Global Solutions Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Company Description

Credence Global Solutions, headquartered in Dallas, TX, with over 3,500 employees worldwide, offers technology, human resources, and offsite infrastructure solutions. We specialize in Revenue Cycle and Accounts Receivable Management services for the healthcare, telecommunications, utilities, media, and entertainment industries.

Role Description

This is a full-time, on-site role for an International Voice Process Specialist located in Pune. The specialist will handle international voice process-related tasks, responding to customer inquiries, providing service information, and resolving issues. The role involves maintaining a professional demeanor and ensuring high-quality customer interactions.

Qualifications

  • Excellent English communication and interpersonal skills
  • Experience in customer support or a related field
  • Ability to handle customer inquiries and resolve issues efficiently
  • Strong problem-solving and multitasking abilities
  • Proficiency in using computer systems and relevant software
  • Flexibility to work in different shifts
  • A bachelor's degree in any discipline is preferable
  • Previous experience in an international voice process is a plus

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