International Voice Process

4 hours ago

Pune, Maharashtra, India FLY Consulting Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Overview

FLY Consulting Services is a renowned staffing firm in Hyderabad, aligning top talent with businesses in Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We specialize in creating ideal partnerships between employers and candidates with customized staffing solutions.

Job Overview

Be a part of our International Voice Process team in Pune Ideal for freshers, this full-time role needs minimal experience, offering you the chance to engage with global clients and provide exceptional service to boost customer satisfaction.

Call Hiring Managers @ , , , ,

Qualifications and Skills

  • Excellent English communication for global client interactions.
  • Experience in international voice processes preferred.
  • Understanding of semi voice and non-voice processes.
  • Knowledge of international BPOs enhances service quality.
  • Effectively handle blended voice and non-voice communication.
  • Strong problem-solving skills for quick inquiry resolution.
  • Teamwork skills for achieving collaborative targets.
  • Adaptability in fast-paced environments for efficient task management.

Roles and Responsibilities

  • Provide outstanding customer service on international voice calls.
  • Quickly and professionally resolve customer queries.
  • Work collaboratively with team members for smooth client communication.
  • Keep accurate records with precise documentation.
  • Contribute to team and individual performance targets.
  • Manage voice, semi voice, and non-voice tasks.
  • Participate in training to stay informed on standards.
  • Effectively prioritize tasks to meet organizational goals.

Call Hiring Managers @ , , , ,

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