Customer Relationship Executive

6 hours ago


Mumbai, Maharashtra, India 7def3c95-47a4-4e9e-90b2-2e6feac5ec3f Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Company Description

Edel Assurance, established in 2016 and based in Mumbai, is a full-service extended warranty company, recognized as one of India's leading providers for premium vehicle assurance. Specializing in a range of extended warranty plans, the company is dedicated to offering comprehensive coverage to ensure a hassle-free driving experience for customers. Edel Assurance focuses on delivering trusted service and quality to protect vehicles while helping customers save on repair costs. With tailored plans for both expiring and expired vehicle warranties, Edel Assurance provides customers peace of mind during their journeys.

Role Description

The Customer Relationship Executive is a full-time, on-site role located in Mumbai. Responsibilities include developing and maintaining strong relationships with clients, addressing customer inquiries, resolving issues to ensure their satisfaction, and promoting the company's warranty plans and services. The role requires active involvement in understanding customer needs, providing personalized solutions, and ensuring exceptional customer service, with a focus on fostering long-term trust and engagement.

Qualifications

  • Proficiency in Customer Service and Customer Satisfaction practices
  • Strong Client Relations and Business Relationship Management skills
  • Excellent Communication skills, both written and verbal
  • Ability to handle customer inquiries and resolve concerns with professionalism
  • A proactive and goal-oriented approach to fostering client trust and loyalty
  • Previous experience in customer relationship management or a similar role is a plus
  • Knowledge of the automotive or warranty service industry is advantageous
  • Bachelor's degree in Business Administration, Marketing, or related field preferred


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