Sr. Customer Relationship Executive

7 days ago

Mumbai, Maharashtra, India Alpha Plus Technologies Full time ₹ 7,20,000 - ₹ 7,80,000 per year

Roles and Responsibilities:

  • Develop long-term and trusted relationships with key stakeholders at multiple-levels.
  • Cultivate a deep sense of confidence and engagement with clients.
  • Schedule regular meetings with clients / key accounts to ensure they are satisfied with the offered product and services and made aware of new engagement opportunities.
  • Create quarterly plans to prioritize client engagement and awareness initiatives with key accounts and other clients.
  • Engage in seeking client feedback to gauge the customer satisfaction levels.
  • Drive forward company's customer satisfaction objective by encouraging / empowering superior customer service and taking initiatives to deepen and strengthen the same.
  • Act as a point of contact for complaints and aid quick redressal of challenging situations.
  • Help business team up-sell or cross-sell services and products.
  • Manage retention and further scaling of AMC Business for all products in line with the targets defined from time to time.
  • Prepare and submit quotes to clients, handle negotiations and finalize AMC Subscriptions while ensuring closure of agreements.
  • Gain in-depth functional knowledge of the company's flagship solution to impart trainings and conduct awareness programs for clients.
  • Collaborate with internal teams (e.g. Business Team, Client Support Team, Banking Team, Finance Team, Senior Management) to address customers' needs.
  • Generate innovative ideas to support customers, boost brand awareness and achieve retention goals.

Qualifications:

  • Graduates / Professional Degree-holders / Post Graduates desirous of a career in Client Relationship Management & Alliances.
  • Proven work experience of 3+ years as a Key Account Manager/ Client Relationship Executive or relevant role (Experience in working with BFSI Industry preferred)
  • Proven ability to prioritize multiple responsibilities, juggle multiple account management projects, balancing client deliverables on multiple projects as well as internal obligations.
  • Problem-solving attitude.

Job Types: Full-time, Permanent

Pay: ₹60, ₹65,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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