Customer Relationship Executive

3 hours ago

Mumbai, Maharashtra, India CIEL HR Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job Title: Customer Relationship Executive

Department: Retail Sales

Type: Permanent

Job Description:


• Responsible for proper counter display of jewellery.


• Responsible for supervising activities of counter sales.


• Sells products by establishing contacts by developing relationships with the prospects and

recommending solutions.


• Maintaining quality service by enforcing organization standards.


• Contribute to team efforts by accomplishing the counter targets as set by the organization.


• Achieve the showroom sales and operating expenses targets while maintaining focus on quality

of customer service in showrooms.


• Coordinate with merchandizing team to ensure the supply of merchandise to showroom as per

the demand.


• Deliver showroom sales and operating expenses targets on a daily, weekly, monthly, quarterly

and annual basis.


• Responsible for high level of customer service and customer delight.


• Responsible for creating right shopping ambience in the showrooms.


• Adhere to reverse logistics (for old gold) guidelines as per the defined SOPs.


• Support in execution of any activities aimed at increasing sales.


• Execute processes to minimize losses due to shop lifting or pilferage.


• Ensure adherence to the showrooms standard operating procedures to drive efficiency and

utilize communication channels to provide upward feedback from time to time .


• Follow all showroom operations SOPs and work towards continuous improvement of the same.


• Responsible for all point of sales activities in the showroom which includes - sales transactions,

tracking customer orders and payments, registering sale and maintaining inventory updates,

providing service, handling old gold and after sales service, gathering consumer data for

feedback.


• Responsible for inventory management process in the showroom.


• Shall adhere to the standards established in terms of grooming, attendance and punctuality.


• Maintaining professional and technical knowledge of products by attending product trainings

and workshops.


• Act as a mentor and guide for counter sales executives.

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