Customer Relationship Executive

2 days ago

Mumbai, Maharashtra, India Orion Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role & responsibilities

  • Develop and nurture long-term relationships with clients to enhance customer satisfaction and retention.
  • Act as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring timely follow-ups.
  • Collaborate with internal teams to ensure seamless service delivery and alignment with client expectations.
  • Analyze customer feedback and service data to identify areas for improvement and implement actionable strategies.
  • Conduct regular client meetings to understand their evolving needs and provide tailored solutions.
  • Monitor customer satisfaction metrics and prepare reports for senior management.
  • Identify opportunities for upselling and cross-selling services to maximize revenue.
  • Stay updated on industry trends and competitor offerings to maintain a competitive edge.

Preferred candidate profile

Bachelor's degree in Business Administration, Marketing, or a related field.

Skills:

  • Customer Relationship Management (CRM) expertise.
  • Conflict resolution and negotiation skills.
  • Analytical mindset for data-driven decision-making.
  • Team collaboration and leadership capabilities.
  • Adaptability to dynamic client needs and industry changes.
  • Interested Candidates can call or share your CV on

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