Call Center Customer Service Representative – Voice Process

9 hours ago

Delhi, Delhi, India Raptor Supplies Private Limited Full time ₹ 4,00,000 - ₹ 5,00,000 per year

Job Title:

Call Center Customer Service Representative – Voice Process (Australian Shift) – WFH

Company Location:

Mohan Estate, New Delhi – 110044

Department:

Customer Support / Call Center Operations

Reports To:

Customer Support Manager / Team Lead

About the Company

Raptor Supplies is a leading e-commerce portal offering more than 750,000 high-quality MRO products and industrial supplies to SMEs, large corporations, and public-sector organizations across the UK, Ireland, Europe, the Middle East, Africa, Asia, and Australia. Our catalog includes abrasives, cleaning tools, electrical equipment, fasteners, hand tools, hardware, lab supplies, lighting solutions, material handling, and machining tools from over 2,400 renowned global brands.

Job Summary

We are seeking an energetic and customer-focused Call Center Customer Service Representative (Voice Process) to handle voice-based customer interactions for our Australian eCommerce and logistics operations. This work-from-home role involves managing inbound and outbound calls, resolving customer concerns, and delivering an excellent customer experience aligned with company standards.

Key Responsibilities

  • Handle inbound and outbound calls from Australian customers regarding orders, deliveries, returns, and shipment tracking.
  • Provide accurate, professional, and timely assistance to resolve customer queries and complaints.
  • Record all customer interactions in the CRM system and follow up to ensure complete resolution.
  • Collaborate with logistics, warehouse, and operations teams to resolve issues effectively.
  • Adhere to call scripts, compliance guidelines, and meet performance targets (AHT, FCR, and CSAT).
  • Escalate complex issues to supervisors and maintain proactive communication with customers.
  • Identify recurring issues and recommend process improvements to enhance customer satisfaction.

Required Skills & Qualifications

  • High school diploma or bachelor's degree (preferred).
  • 0–3 years of experience in an international voice process (eCommerce or logistics experience preferred).
  • Excellent verbal communication skills in English with a clear, neutral, or Australian-accent-friendly tone.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Proficiency with CRM tools, call center software, and MS Office.
  • Willingness to work Australian shift hours (4:30 AM – 12:30 PM IST, depending on daylight savings).

Preferred Skills

  • Experience supporting Australian or Asia-Pacific customers.
  • Knowledge of eCommerce platforms, order management systems, and international shipping processes.

Job Type: Full-time

Pay: ₹400, ₹500,000.00 per year

Work Location: In person

  • Call Center Representative

    2 weeks ago

    Delhi, Delhi, India Viswamit Empower Solution Full time ₹ 80,000 - ₹ 1,50,000 per year

    Position: Call Center Representative Company Overview: Viswamitempowersolution is a leading technology company based in New Delhi, India. We provide innovative solutions to businesses of all sizes, helping them to streamline their operations and achieve their goals. Our team is made up of highly skilled professionals who are passionate about delivering...

  • Call Center Head

    6 days ago

    Delhi, Delhi, India Alankit Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities of an International Call Centre HeadLeadership & Management: Recruit, train, coach, and motivate a large team of call center representatives.Operations Oversight: Monitor daily call center statistics, such as call waiting times and call duration, to identify areas for improvement and ensure efficiency.Performance Management: Set clear...

  • customer service voice process

    6 days ago

    Delhi, Delhi, India Aces Global Consulting Pvt Ltd Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Job OverviewWe are seeking enthusiastic freshers for the position of Customer Service Voice Process located in Delhi. The role requires a full-time commitment and is best suited for individuals with up to 1 year of experience. As a fresher, you will be instrumental in handling customer inquiries, providing prompt and accurate information, and ensuring a...

  • Customer Service

    2 weeks ago

    Delhi, Delhi, India MG Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role Overview: As an International Customer Service Representative (Night Shift) in the fast-paced global Business Process Outsourcing (BPO) industry, you will provide multilingual voice and digital support services to Fortune 500 technology, e-commerce, and fintech clients. Based in India, you will deliver customer experience solutions tailored to North...

  • Call Center Agent

    4 days ago

    Delhi, Delhi, India Astroscience Technologies Pvt. Full time ₹ 1,92,000 - ₹ 2,52,000 per year

    Job Summary:We are looking for a Call Centre Agent to manage incoming and outgoing customer calls with professionalism, efficiency, and empathy. The ideal candidate will be a good communicator with strong problem-solving skills, capable of handling a high volume of calls while delivering excellent customer service.Key Responsibilities:Answer incoming calls...

  • Customer Service Representative

    1 week ago

    Delhi, Delhi, India WM Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionWM is North America's leading provider of integrated environmental solutions, committed to managing and reducing waste from collection to disposal while recovering valuable resources and creating renewable energy. With a mission to maximize resource value and minimize environmental impact, WM tailors services to meet the needs of nearly 20...

  • Customer Service Representative

    1 week ago

    Delhi, Delhi, India DHI Medical Group Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Customer Interaction:Answer inbound calls and handle customer inquiries professionally.Make outbound calls to potential leads, providing information about DHI services.Maintain a high level of product and service knowledge to address customer concerns. Appointment Scheduling: Coordinate and schedule appointments for consultations and procedures.Follow up...

  • Call Center Executive

    1 week ago

    Delhi, Delhi, India Nextechcraft Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Nextechcraft is seeking a motivated and dynamic individual to join our team as a Voice Calling Sales Representative for Technical Sales Outbound targeting Indian Market. As a key member of our sales team, you will be responsible for proactively reaching out to potential clients, promoting our technical products and services, and driving revenue...

  • Customer Service Representative

    1 day ago

    New Delhi, Delhi, India, Delhi Apcurated Couture Full time

    Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...

  • Voice Process Executive

    1 week ago

    Delhi, Delhi, India Roadcast Tech. Solutions Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Job Title: Support Executive – IVR Calls Job Description: We are seeking a proactive and articulate Support Executive to manage inbound and outbound IVR-based customer support calls. The ideal candidate will possess excellent English communication skills and have a background in US or UAE-based BPO operations. Key Responsibilities:Handle IVR (Interactive...