Customer Service

15 hours ago

Delhi, Delhi, India MG Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role Overview: As an International Customer Service Representative (Night Shift) in the fast-paced global Business Process Outsourcing (BPO) industry, you will provide multilingual voice and digital support services to Fortune 500 technology, e-commerce, and fintech clients. Based in India, you will deliver customer experience solutions tailored to North American and European time zones. Key Responsibilities: - Handle inbound and outbound voice calls, emails, and live chats from US/UK customers to achieve first-contact resolution. - Troubleshoot product or service queries, log cases in CRM systems, and escalate complex issues following Standard Operating Procedures. - Meet or exceed daily KPIs for average handling time, customer satisfaction (CSAT), and service level adherence. - Document interactions with clear and concise notes for seamless follow-up. - Collaborate with team leads to identify recurring issues and recommend process or knowledge-base improvements. - Uphold data privacy, security, and compliance standards (GDPR/PCI) during customer interactions. Qualifications Required: - Graduate degree or equivalent with at least 1 year of experience in international voice support. - Excellent verbal and written English skills with a neutral/US accent. - Proficiency in customer service CRMs such as Salesforce, Zendesk, or similar platforms. - Available to work permanent night shifts, weekends, and Indian public holidays. - Typing speed of 35+ WPM with high accuracy. Additional Company Details: The company offers a fixed night-shift allowance, performance bonuses, and health insurance from day one. Door-to-door secure cab transport with GPS tracking is provided. Paid learning modules and rapid career advancement opportunities to Quality Analyst or Team Lead within 18 months are available in an engaging and inclusive workplace.,

  • Customer Care Executive

    6 days ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Job Title: Customer Care Executive ( Freshers & Experience )Location: DelhiSalary: 15,000 – 30,000 + Attractive IncentivesWorking Days: 5.5 DaysJob Description:We are looking for a Call Center Executive who can identify and connect with potential clients through cold calling. The ideal candidate should have good English communication skills, be confident...

  • Client Servicing Executive

    6 days ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Title: Client Service Executive ( Freshers & Experience )Location: Delhi ( Patel Nagar)Salary: 15,000 – 30,000 + Attractive IncentivesWorking Days: 5.5 DaysSkills : Good English communicationJob Description:We are looking for aClient Service Executive who can identify and connect with potential clients through cold calling. The ideal candidate should...

  • Customer Service Representative

    4 hours ago

    Delhi, Delhi, India UpLnqq Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in Delhi, India. The Customer Service Representative will handle day-to-day tasks including responding to customer inquiries, providing support, ensuring customer satisfaction, and managing customer experiences....

  • Customer Service Rep

    1 week ago

    Delhi, Delhi, India Garvit Enterprises Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job SummaryWe're looking for a dedicated Customer Service Representative to join our team. As the first point of contact for customers, you'll be responsible for providing exceptional service, resolving issues, and ensuring customer satisfaction.This role requires strong communication skills, Soft Spoken, a customer-focused mindset, and the ability to handle...

  • Customer Service Engineer

    2 weeks ago

    Delhi, Delhi, India Vision IAS Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Role:Customer Support Engineer (IT)Job Description:Education:B.E./B.Tech/BCA/MCAJob SummaryWe are seeking a dedicated and proactiveCustomer Service Engineerto join our team. The role involves managing customer support operations, ensuring a seamless service experience, and providing technical guidance to clients. The ideal candidate will be...

  • Customer Service Representative

    12 hours ago

    Delhi, Delhi, India Piezel LLC Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role located in Gurugram for a Customer Service Representative. The Customer Service Representative will be responsible for managing customer interactions, addressing inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include...

  • Customer Service

    1 week ago

    Delhi, Delhi, India Eserv Consulting Full time ₹ 1,80,000 - ₹ 2,52,000 per year

    Handling Customer QueriesService QualityQuery ResolutionLanguage: Strong English communication (Versant 5 level)Whatsapp cv Job Types: Full-time, FresherPay: ₹15, ₹21,000.00 per monthBenefits:Health insurancePaid sick timeProvident FundWork Location: In personSpeak with the employer

  • Customer Service Executive

    2 weeks ago

    Delhi, Delhi, India Invoidea Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We are seeking a proactive and customer-focusedCustomer Service Executiveto handle ourInternational customer supportoperations. The ideal candidate will provide world-class service to customers across different countries, ensuring high customer satisfaction by resolving queries, handling complaints, and providing timely solutions in a professional manner.Key...

  • Customer Service Coordinator

    1 week ago

    Delhi, Delhi, India Infinity Assurance Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Service Claims ExecutiveLocation: Jasola Apollo, DelhiCandidate Background:Extended Warranty, Mobile Insurance, Installation, Warranty and related servicesCustomer Service Coordinator, Customer Care Executive, Claim ExecutiveProvident fund

  • Customer Service Executive

    2 weeks ago

    Delhi, Delhi, India iEnergizer Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Service Executive located in Noida Sector 60. The Customer Service Executive will handle inbound calls, provide exceptional customer support, resolve customer inquiries, and maintain customer satisfaction.QualificationsExperience in customer service, handling inquiries and resolving...