Call Center Head

17 hours ago


Delhi, Delhi, India Alankit Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities of an International Call Centre Head

  • Leadership & Management: Recruit, train, coach, and motivate a large team of call center representatives.
  • Operations Oversight: Monitor daily call center statistics, such as call waiting times and call duration, to identify areas for improvement and ensure efficiency.
  • Performance Management: Set clear objectives, define Key Performance Indicators (KPIs), and establish goals to measure team and individual performance.
  • Customer Service Excellence: Ensure high standards of customer satisfaction, service levels, and foster customer loyalty through effective processes and support.
  • Training & Development: Oversee training programs to develop staff understanding of business processes, product knowledge, and the company's platform.
  • Process Improvement: Implement effective grievance redressal and dispute resolution processes, and provide insights for improving customer care strategies.
  • Reporting & Analysis: Analyze call center data to identify trends, improve processes, and ensure proper resource allocation.

Key Qualifications & Skills

  • Experience: Significant experience in call center operations, often including prior managerial experience.
  • Leadership: Strong leadership and coaching skills to motivate and develop staff.
  • Communication: Excellent verbal and written communication skills, especially in English for international operations.
  • Problem-Solving: Ability to handle difficult customer issues, diffuse angry customers, and resolve complex problems.
  • Technical Proficiency: Familiarity with call center technology, software applications, and phone systems.
  • Analytical Skills: Ability to interpret call center data and metrics to drive improvements.
  • Interpersonal Skills: Strong interpersonal skills to manage staff and interact effectively with customers and other departments.

  • Center Head

    15 hours ago


    Delhi, Delhi, India THINK RIGHT EDUVENTURES Full time ₹ 4,20,000 - ₹ 5,40,000 per year

    Job Title: Center HeadLocation: Greater Kailash 2, DelhiCompany: Think Right Eduventures LLPJob DescriptionWe are looking for a dynamic and result-oriented Center Head to lead and manage our Greater Kailash 2 branch. The role requires strong leadership, operational management, business development, and people-handling skills to ensure smooth functioning of...


  • Delhi, Delhi, India Viswamit Empower Solution Full time ₹ 80,000 - ₹ 1,50,000 per year

    Position: Call Center Representative Company Overview: Viswamitempowersolution is a leading technology company based in New Delhi, India. We provide innovative solutions to businesses of all sizes, helping them to streamline their operations and achieve their goals. Our team is made up of highly skilled professionals who are passionate about delivering...

  • Call Center Executive

    2 weeks ago


    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Title: Call Center Executive ( Freshers & Experience )Location: Delhi ( Patel Nagar)Salary: 15,000 – 30,000 + Attractive IncentivesWorking Days: 5.5 DaysJob Description:We are looking for a Call Center Executive who can identify and connect with potential clients through cold calling. The ideal candidate should have good English communication skills,...


  • Delhi, Delhi, India Pachouli wellness clinic Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Doing outbound calls to customers and clients.Identify the needs of customers, resolve issues, and provide solutions.Upsell other services wherever possible.Ensure you follow the customer service script provided by the company for uniformity.Also, be well-read on company policies and the website for FAQs or policy related answers.Maintain good customer...


  • Delhi, Delhi, India Mahajan Imaging Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Preference would be given to candidates from Diagnostics Background with relevant customer centric skills and technical know-howAs a Call Center Agent , you would handle customer inquiries, provide information about pathology tests and services, and ensure a positive customer experience, potentially requiring CRM proficiency and strong communication skills....

  • Center Head- Jasola

    1 week ago


    Delhi, Delhi, India Footprints Childcare Full time ₹ 4,00,000 - ₹ 5,20,000 per year

    Position: Preschool Centre HeadLocation: Pocket 2, Jasola, Sarita Vihar , New Delhi Delhi Working Days and Timing: 9:00AM to 6:30PM (Mon to Fri ) Sat- (10AM to 4PM)Job descriptionManaging day to day activities at the preschoolProcure and arrange instructional resources for use in the classroomAudit classrooms and observe activities.Addressing parents...

  • Center Head- Pitampura

    10 hours ago


    Delhi, Delhi, India Footprints Childcare Full time ₹ 54,00,000 - ₹ 60,00,000 per year

    Position: Preschool Centre HeadLocation: HP is block plot/H No. 1 first block pitampuraWorking Days and Timing: 9:00AM to 6:30PM (Mon to Fri ) Sat- (10AM to 4PM)Job descriptionManaging day to day activities at the preschoolProcure and arrange instructional resources for use in the classroomAudit classrooms and observe activities.Addressing parents concerns...

  • Call Center Executive

    2 weeks ago


    Delhi, Delhi, India Centre For Sight Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job descriptionA Call Centre Executive serves as the primary point of contact between a company and its customers. They manage inbound and outbound calls, address inquiries, resolve complaints, and ensure a positive customer experience. This role is pivotal in maintaining customer satisfaction.Key ResponsibilitiesHandle a high volume of inbound and outbound...


  • Delhi, Delhi, India Nextechcraft Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Nextechcraft is seeking a motivated and dynamic individual to join our team as a Voice Calling Sales Representative for Technical Sales Outbound targeting Indian Market. As a key member of our sales team, you will be responsible for proactively reaching out to potential clients, promoting our technical products and services, and driving revenue...


  • Delhi, Delhi, India ADVANTAGE INFRABUILD Full time ₹ 1,11,827 - ₹ 2,15,654 per year

    Key ResponsibilitiesOur primary calls consist of: Primary role of the Customer Service Representative (Inbound Sales) supporting our account is to handle a high volume of calls in a professional and courteous manner. Calls come from a variety of sources and customers from across the United States.Customer Service: Customer calls consist of general questions...