Call Center Executive

2 days ago

Delhi, Delhi, India Pachouli wellness clinic Full time ₹ 3,00,000 - ₹ 3,60,000 per year
  • Doing outbound calls to customers and clients.
  • Identify the needs of customers, resolve issues, and provide solutions.
  • Upsell other services wherever possible.
  • Ensure you follow the customer service script provided by the company for uniformity.
  • Also, be well-read on company policies and the website for FAQs or policy related answers.
  • Maintain good customer relations.
  • Meet personal targets and work towards meeting team targets.
  • Maintain records of the conversations with the customer and analyze the data.
  • Write and submit timely reports on performance, targets, and customer queries.

Requirements

  • Graduated high school, but a bachelor's degree is preferred.
  • Prior experience with customer service and call centers in relevant job roles.
  • Good knowledge of CRM practices and systems.
  • Customer-oriented attitude with professionalism.
  • Strong multitasking, time management, and target achieving skills.
  • Excellent communication and listening skills with good command over the English language.

Job Types: Full-time, Permanent, Fresher

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Paid sick time

Ability to commute/relocate:

  • Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Experience:

  • Call center: 2 years (Required)

Language:

  • English (Preferred)

Work Location: In person

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