
Call Center Executive
10 hours ago
Job Title: Call Center Executive
Company: DESMAT – Stationery & Office Products Industry
Location: Ashok Vihar ( North Delhi)
Job Type: Full-time
About Us
DESMAT is a reputed brand in the stationery and office products industry, offering a wide range of labels, inks, photo paper, plain film transparent sheets, and other office & computer stationery solutions. With a strong presence in the market, we are committed to quality, innovation, and customer satisfaction.
Job Description
We are looking for a Call Center Executive to handle customer communication effectively. The role involves managing inbound and outbound calls, handling enquiries, providing product information, following up on payments/orders, and ensuring customer satisfaction.
Key Responsibilities
- Handle inbound and outbound customer calls in a professional manner
- Provide information about DESMAT products (labels, inks, stationery solutions)
- Manage order updates and payment follow-ups
- Maintain records of customer interactions and transactions
- Resolve customer enquiries and escalate complex issues when required
- Generate leads and support sales team through telesales activities
- Ensure customer satisfaction by delivering prompt and accurate responses
Requirements
- Graduate (preferred) with 1–3 years of experience in customer service / call center / telesales
- Strong communication skills (English & Hindi; local language is a plus)
- Good listening and problem-solving abilities
- Basic computer knowledge (MS Office, CRM software)
- Ability to multitask and work under pressure
Benefits
- Competitive salary & incentives
- Growth opportunities in a reputed brand
- Supportive and professional work culture
Working Days & Timings: 6 days working (Monday to Saturday), 9:00 AM – 6:00 PM
Job Type: Permanent
Pay: ₹9, ₹27,936.06 per month
Benefits:
- Provident Fund
Application Question(s):
- 6 days working (Monday to Saturday), 9:00 AM – 6:00 PM
Education:
- Bachelor's (Preferred)
Experience:
- Cold calling: 2 years (Preferred)
Language:
- English (Preferred)
Location:
- Delhi, Delhi (Preferred)
Work Location: In person
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