Customer Service Representative

2 days ago

Delhi, Delhi, India 24 Response Full time ₹ 7,20,000 - ₹ 9,60,000 per year

Job Summary:

As a Call Center Executive in the Emergency Response Command and Control Center, you will play a vital role in providing immediate assistance and support during emergency situations. You will be responsible for managing incoming calls related to personal safety, journey monitoring, roadside assistance, medical emergencies, and senior citizen distress situations. Your keen decision-making skills, empathetic communication, and ability to remain calm under pressure will contribute to the safety and well-being of our community.

Key Responsibilities:

Emergency Call Handling:

  • Answer incoming emergency calls promptly and professionally.
  • Determine the nature of the emergency and assess the urgency of the situation.

Information Gathering:

  • Collect accurate and detailed information from callers to facilitate effective response actions.
  • Maintain composure and empathy while gathering information during stressful situations.

Coordination and Dispatch:

  • Coordinate with relevant response teams (e.g., medical, law enforcement, roadside assistance) to dispatch necessary support.
  • Keep detailed logs of each call and response for record-keeping and analysis.

Support and Guidance:

  • Provide initial support and guidance to callers while help is on the way.
  • Follow established protocols and guidelines to ensure the safety and security of individuals in distress.

Customer Service:

  • Exhibit strong customer service skills and a commitment to helping others throughout each interaction.
  • Follow up with callers when necessary to ensure their needs are met.

Team Collaboration:

  • Work collaboratively with other call center team members and emergency response staff.
  • Participate in training and development sessions to improve skills and knowledge.

Qualifications:

Education:

  • High school diploma or equivalent; a degree in communications, emergency management, or related field is a plus.

Experience: (Fresher can also Apply)

  • Previous experience in a call center environment, particularly in emergency services, healthcare, or public safety, is preferred.
  • Familiarity with emergency response protocols and procedures is a plus.

Skills:

  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to handle stressful situations with patience and professionalism.
  • Proficiency in using computer systems and call center software.

Personal Attributes:

  • Empathetic and compassionate demeanor.
  • Strong ability to remain calm under pressure.
  • Commitment to helping individuals in crisis situations.

Working Conditions:

  • Ability to work in a fast-paced environment, often requiring long hours and flexibility.
  • Shifts may include evenings, weekends, and holidays.

Salary Range:

  • 18 K to 20 K PM

  • Customer Service Representative

    2 weeks ago

    Delhi, Delhi, India UpLnqq Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in Delhi, India. The Customer Service Representative will handle day-to-day tasks including responding to customer inquiries, providing support, ensuring customer satisfaction, and managing customer experiences....

  • Customer Service Representative

    3 weeks ago

    New Delhi, Delhi, India, Delhi Apcurated Couture Full time

    Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...

  • Customer Service Representative

    2 weeks ago

    Delhi, Delhi, India Piezel LLC Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role located in Gurugram for a Customer Service Representative. The Customer Service Representative will be responsible for managing customer interactions, addressing inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include...

  • Customer Service Representative

    2 weeks ago

    Delhi, Delhi, India GURUSOUL REALTY PRIVATE LIMITED Full time ₹ 1,100 - ₹ 1,73,790 per year

    We are seeking a Customer Service Representative (CSR) to join our team. The CSR will act as the first point of contact for customers, handling inquiries, resolving complaints, and providing information about our products and services.Job Types: Full-time, FresherPay: ₹11, ₹17,379.34 per monthBenefits:Health insuranceLanguage:Hindi (Required)Work...

  • Customer Service Representative

    1 week ago

    Delhi, Delhi, India Skytech aviation services Full time

    Job Title: Customer Service RepresentativeLocation: Dwarka Expressway, Sector 108, GurugramSalary: ₹16,000 – ₹20,000 (In-hand)Job Type: Full-timeGender Preference: Female candidates preferredJob Description:We are looking for a Customer Service Associate to join our team. The ideal candidate should have good communication skills and a positive...

  • Customer Service Representative

    6 days ago

    Delhi, Delhi, India Wing Assistant Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Please whitelist the domains "" and "" with your email provider to make sure you get our emails.Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize...

  • Customer Service Representative

    2 days ago

    Delhi, Delhi, India Ims Mercantiles Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Summary:We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, helping them with inquiries, resolving complaints, and ensuring a smooth and positive customer experience. Your goal is to provide top-notch service that strengthens customer satisfaction...

  • Customer Service Representative

    4 days ago

    Delhi, Delhi, India Auto-Nex Insurance Services ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Location:Delhi, IndiaEmployment Type:Full-TimeCompany:Auto-Nex Insurance Services Ltd.Salary:To be discussed during the interview processJob SummaryWe're looking for aCustomer Service Representativebased inDelhiwho thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences. If you're a strong communicator,...

  • Customer Service Representative

    1 week ago

    Delhi, Delhi, India BookLeaf Publishing Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Position Title: Customer Service RepresentativeLocation: E2 Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – 110055Job Type: Full-timeAbout BookLeaf PublishingBookLeaf Publishing is redefining self-publishing for authors worldwide. With a unique blend of innovation, author-first support, and streamlined execution, we help...

  • Customer Sales Representative

    1 week ago

    Delhi, Delhi, India CarVaidya Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Description is a leading online platform dedicated to offering a wide range of comprehensive services for car owners. With a strong commitment to providing convenience, reliability, and expertise, connects car owners with trusted service providers. This ensures a seamless experience from start to finish for all customers.Role DescriptionThis is a...