Customer Service Representative
2 weeks ago
Customer Interaction:
Answer inbound calls and handle customer inquiries professionally.
Make outbound calls to potential leads, providing information about DHI services.
Maintain a high level of product and service knowledge to address customer concerns.
Appointment Scheduling:
Coordinate and schedule appointments for consultations and procedures.
Follow up with clients to confirm appointments or reschedule if necessary.
Lead Management:
Handle and manage potential customer leads effectively.
Record customer information and keep accurate call records in the CRM system.
Customer Support:
Ensure a smooth and efficient communication process between the client and the clinic staff.
Provide aftercare support by addressing client follow-up queries post-procedure.
Sales and Upselling:
Understand customer needs and promote relevant services or upgrades.
Meet or exceed targets for client conversion and satisfaction.
Prepare daily, weekly, and monthly reports on customer interactions and lead conversion.
Collaborate with the Call Center Manager to identify areas of improvement.
Required Skills and Qualifications:
Freshers may apply
Communication: Excellent verbal and written communication skills in both English and Hindi.
Please Contact:
Sheela Shah
Manager HR Mob:
Email: |
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