Customer Service Representative

5 days ago

Delhi, Delhi, India BookLeaf Publishing Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Position Title: Customer Service Representative

Location: E2 Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – 110055Job Type: Full-time

About BookLeaf Publishing

BookLeaf Publishing is redefining self-publishing for authors worldwide. With a unique blend of innovation, author-first support, and streamlined execution, we help aspiring and established writers bring their books to life. Featured in Shark Tank India Season 4, our scalable and impactful model has positioned us among the most trusted publishing platforms in the country.

Role Overview

As a Customer Service Represtative, you will serve as the single point of contact for authors throughout their entire publishing journey—from manuscript submission to final book launch and post-publication support. From addressing inquiries to managing timelines and coordinating between departments, you will ensure smooth communication, timely execution, and a positive experience for every author. This role demands excellent communication, multitasking, and problem-solving skills, along with a strong understanding of publishing workflows and a commitment to author satisfaction.

Key Responsibilities

  • Respond to author queries via email, phone, Google Meet, and chat with professionalism, clarity, and empathy
  • Take onboarding calls to guide authors through the publishing process and set expectations early on
  • Provide end-to-end guidance to authors on the self-publishing process including manuscript submission, timelines, formatting, design, and distribution.
  • Keep authors updated on the status of their projects and proactively address any delays or challenges.
  • Ensure high-quality standards in book layout, design, and overall presentation before final publishing.
  • Document all client interactions, feedback, and project progress using internal tools.
  • Share feedback and recurring queries with the operations and support teams for continual process improvement.

Qualifications & Experience

  • Bachelor's degree in Publishing, Communication, English, Media, or a related field.
  • 1–3 years of experience in publishing, customer support, or content/media services.
  • Excellent verbal and written communication in English (7/10 or higher).
  • Ability to handle multiple author projects simultaneously and maintain quality control.
  • Comfortable using Google Workspace tools (Docs, Sheets, Gmail, Meet), ChatGPT, and other digital platforms to streamline communication and task management.
  • Strong organizational skills and a problem-solving mindset.

Other Requirements

  • Immediate joiners or those with a short notice period preferred.
  • Must own a laptop (systems are not provided by the company).

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Leave encashment

Work Location: In person

  • Customer Service Representative

    1 week ago

    Delhi, Delhi, India UpLnqq Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in Delhi, India. The Customer Service Representative will handle day-to-day tasks including responding to customer inquiries, providing support, ensuring customer satisfaction, and managing customer experiences....

  • Customer Service Representative

    5 days ago

    Delhi, Delhi, India Ikka Dukka Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    The ideal candidate loves talking to people and proactively solving issues.Company DescriptionIkka Dukka is an Irish and Indian company focused on designing and developing luxury handmade products. The company also specializes in creating unique, custom-made gifts for corporates, weddings, and events. Ikka Dukka collaborates with highly skilled artisans to...

  • Customer Service Representative

    7 days ago

    Delhi, Delhi, India WM Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionWM is North America's leading provider of integrated environmental solutions, committed to managing and reducing waste from collection to disposal while recovering valuable resources and creating renewable energy. With a mission to maximize resource value and minimize environmental impact, WM tailors services to meet the needs of nearly 20...

  • Customer Service Representative

    1 week ago

    Delhi, Delhi, India GURUSOUL REALTY PRIVATE LIMITED Full time ₹ 1,100 - ₹ 1,73,790 per year

    We are seeking a Customer Service Representative (CSR) to join our team. The CSR will act as the first point of contact for customers, handling inquiries, resolving complaints, and providing information about our products and services.Job Types: Full-time, FresherPay: ₹11, ₹17,379.34 per monthBenefits:Health insuranceLanguage:Hindi (Required)Work...

  • Customer Service Representative

    1 day ago

    Delhi, Delhi, India Auto-Nex Insurance Services ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Location:Delhi, IndiaEmployment Type:Full-TimeCompany:Auto-Nex Insurance Services Ltd.Salary:To be discussed during the interview processJob SummaryWe're looking for aCustomer Service Representativebased inDelhiwho thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences. If you're a strong communicator,...

  • Customer Sales Representative

    5 days ago

    Delhi, Delhi, India CarVaidya Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Description is a leading online platform dedicated to offering a wide range of comprehensive services for car owners. With a strong commitment to providing convenience, reliability, and expertise, connects car owners with trusted service providers. This ensures a seamless experience from start to finish for all customers.Role DescriptionThis is a...

  • Customer Support Representative

    1 day ago

    Delhi, Delhi, India Verify App Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionVerify App is a Fintech company dedicated to creating valuable products for brands and users. As a SEBI Registered RIA, we are taking the next step in personal financing powered by AI. Our commitment is to innovation and enhancing user experiences through reliable financial solutions.Role DescriptionThis is a full-time on-site role for a...

  • Customer Service Representative

    1 week ago

    Delhi, Delhi, India ADVANTAGE INFRABUILD Full time ₹ 1,33,200 - ₹ 2,08,434 per year

    Doing outbound calls to customers and clients. Identify the needs of customers, resolve issues, and provide solutions. Upsell other services wherever possible. Ensure you follow the customer service script provided by the company for uniformity. Also, be well-read on company policies and the website for FAQs or policy related answers. Maintain good customer...

  • Customer Service Representative

    7 days ago

    Delhi, Delhi, India DHI Medical Group Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Customer Interaction:Answer inbound calls and handle customer inquiries professionally.Make outbound calls to potential leads, providing information about DHI services.Maintain a high level of product and service knowledge to address customer concerns. Appointment Scheduling: Coordinate and schedule appointments for consultations and procedures.Follow up...

  • Customer Service

    1 week ago

    Delhi, Delhi, India MG Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role Overview: As an International Customer Service Representative (Night Shift) in the fast-paced global Business Process Outsourcing (BPO) industry, you will provide multilingual voice and digital support services to Fortune 500 technology, e-commerce, and fintech clients. Based in India, you will deliver customer experience solutions tailored to North...