Customer Service Representative

1 week ago


Delhi, Delhi, India BookLeaf Publishing Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Position Title: Customer Service Representative

Location: E2 Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – 110055Job Type: Full-time

About BookLeaf Publishing

BookLeaf Publishing is redefining self-publishing for authors worldwide. With a unique blend of innovation, author-first support, and streamlined execution, we help aspiring and established writers bring their books to life. Featured in Shark Tank India Season 4, our scalable and impactful model has positioned us among the most trusted publishing platforms in the country.

Role Overview

As a Customer Service Represtative, you will serve as the single point of contact for authors throughout their entire publishing journey—from manuscript submission to final book launch and post-publication support. From addressing inquiries to managing timelines and coordinating between departments, you will ensure smooth communication, timely execution, and a positive experience for every author. This role demands excellent communication, multitasking, and problem-solving skills, along with a strong understanding of publishing workflows and a commitment to author satisfaction.

Key Responsibilities

  • Respond to author queries via email, phone, Google Meet, and chat with professionalism, clarity, and empathy
  • Take onboarding calls to guide authors through the publishing process and set expectations early on
  • Provide end-to-end guidance to authors on the self-publishing process including manuscript submission, timelines, formatting, design, and distribution.
  • Keep authors updated on the status of their projects and proactively address any delays or challenges.
  • Ensure high-quality standards in book layout, design, and overall presentation before final publishing.
  • Document all client interactions, feedback, and project progress using internal tools.
  • Share feedback and recurring queries with the operations and support teams for continual process improvement.

Qualifications & Experience

  • Bachelor's degree in Publishing, Communication, English, Media, or a related field.
  • 1–3 years of experience in publishing, customer support, or content/media services.
  • Excellent verbal and written communication in English (7/10 or higher).
  • Ability to handle multiple author projects simultaneously and maintain quality control.
  • Comfortable using Google Workspace tools (Docs, Sheets, Gmail, Meet), ChatGPT, and other digital platforms to streamline communication and task management.
  • Strong organizational skills and a problem-solving mindset.

Other Requirements

  • Immediate joiners or those with a short notice period preferred.
  • Must own a laptop (systems are not provided by the company).

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Leave encashment

Work Location: In person



  • Delhi, Delhi, India UpLnqq Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in Delhi, India. The Customer Service Representative will handle day-to-day tasks including responding to customer inquiries, providing support, ensuring customer satisfaction, and managing customer experiences....


  • New Delhi, Delhi, India, Delhi Apcurated Couture Full time

    Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...


  • Delhi, Delhi, India Piezel LLC Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role located in Gurugram for a Customer Service Representative. The Customer Service Representative will be responsible for managing customer interactions, addressing inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include...


  • Delhi, Delhi, India GURUSOUL REALTY PRIVATE LIMITED Full time ₹ 1,100 - ₹ 1,73,790 per year

    We are seeking a Customer Service Representative (CSR) to join our team. The CSR will act as the first point of contact for customers, handling inquiries, resolving complaints, and providing information about our products and services.Job Types: Full-time, FresherPay: ₹11, ₹17,379.34 per monthBenefits:Health insuranceLanguage:Hindi (Required)Work...


  • Delhi, Delhi, India Skytech aviation services Full time

    Job Title: Customer Service RepresentativeLocation: Dwarka Expressway, Sector 108, GurugramSalary: ₹16,000 – ₹20,000 (In-hand)Job Type: Full-timeGender Preference: Female candidates preferredJob Description:We are looking for a Customer Service Associate to join our team. The ideal candidate should have good communication skills and a positive...


  • Delhi, Delhi, India Wing Assistant Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Please whitelist the domains "" and "" with your email provider to make sure you get our emails.Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize...


  • Delhi, Delhi, India Ims Mercantiles Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Summary:We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, helping them with inquiries, resolving complaints, and ensuring a smooth and positive customer experience. Your goal is to provide top-notch service that strengthens customer satisfaction...


  • Delhi, Delhi, India Auto-Nex Insurance Services ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Location:Delhi, IndiaEmployment Type:Full-TimeCompany:Auto-Nex Insurance Services Ltd.Salary:To be discussed during the interview processJob SummaryWe're looking for aCustomer Service Representativebased inDelhiwho thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences. If you're a strong communicator,...


  • Delhi, Delhi, India CarVaidya Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Description is a leading online platform dedicated to offering a wide range of comprehensive services for car owners. With a strong commitment to providing convenience, reliability, and expertise, connects car owners with trusted service providers. This ensures a seamless experience from start to finish for all customers.Role DescriptionThis is a...


  • Delhi, Delhi, India Verify App Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionVerify App is a Fintech company dedicated to creating valuable products for brands and users. As a SEBI Registered RIA, we are taking the next step in personal financing powered by AI. Our commitment is to innovation and enhancing user experiences through reliable financial solutions.Role DescriptionThis is a full-time on-site role for a...