Customer Service Representative

1 week ago

Delhi, Delhi, India BookLeaf Publishing Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Position Title: Customer Service Representative

Location: E2 Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – 110055Job Type: Full-time

About BookLeaf Publishing

BookLeaf Publishing is redefining self-publishing for authors worldwide. With a unique blend of innovation, author-first support, and streamlined execution, we help aspiring and established writers bring their books to life. Featured in Shark Tank India Season 4, our scalable and impactful model has positioned us among the most trusted publishing platforms in the country.

Role Overview

As a Customer Service Represtative, you will serve as the single point of contact for authors throughout their entire publishing journey—from manuscript submission to final book launch and post-publication support. From addressing inquiries to managing timelines and coordinating between departments, you will ensure smooth communication, timely execution, and a positive experience for every author. This role demands excellent communication, multitasking, and problem-solving skills, along with a strong understanding of publishing workflows and a commitment to author satisfaction.

Key Responsibilities

  • Respond to author queries via email, phone, Google Meet, and chat with professionalism, clarity, and empathy
  • Take onboarding calls to guide authors through the publishing process and set expectations early on
  • Provide end-to-end guidance to authors on the self-publishing process including manuscript submission, timelines, formatting, design, and distribution.
  • Keep authors updated on the status of their projects and proactively address any delays or challenges.
  • Ensure high-quality standards in book layout, design, and overall presentation before final publishing.
  • Document all client interactions, feedback, and project progress using internal tools.
  • Share feedback and recurring queries with the operations and support teams for continual process improvement.

Qualifications & Experience

  • Bachelor's degree in Publishing, Communication, English, Media, or a related field.
  • 1–3 years of experience in publishing, customer support, or content/media services.
  • Excellent verbal and written communication in English (7/10 or higher).
  • Ability to handle multiple author projects simultaneously and maintain quality control.
  • Comfortable using Google Workspace tools (Docs, Sheets, Gmail, Meet), ChatGPT, and other digital platforms to streamline communication and task management.
  • Strong organizational skills and a problem-solving mindset.

Other Requirements

  • Immediate joiners or those with a short notice period preferred.
  • Must own a laptop (systems are not provided by the company).

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Leave encashment

Work Location: In person

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