Customer Service Representative

5 days ago

Delhi, Delhi, India BookLeaf Publishing Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Position Title: Customer Service Representative

Location: E2 Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – 110055Job Type: Full-time

About BookLeaf Publishing

BookLeaf Publishing is redefining self-publishing for authors worldwide. With a unique blend of innovation, author-first support, and streamlined execution, we help aspiring and established writers bring their books to life. Featured in Shark Tank India Season 4, our scalable and impactful model has positioned us among the most trusted publishing platforms in the country.

Role Overview

As a Customer Service Represtative, you will serve as the single point of contact for authors throughout their entire publishing journey—from manuscript submission to final book launch and post-publication support. From addressing inquiries to managing timelines and coordinating between departments, you will ensure smooth communication, timely execution, and a positive experience for every author. This role demands excellent communication, multitasking, and problem-solving skills, along with a strong understanding of publishing workflows and a commitment to author satisfaction.

Key Responsibilities

  • Respond to author queries via email, phone, Google Meet, and chat with professionalism, clarity, and empathy
  • Take onboarding calls to guide authors through the publishing process and set expectations early on
  • Provide end-to-end guidance to authors on the self-publishing process including manuscript submission, timelines, formatting, design, and distribution.
  • Keep authors updated on the status of their projects and proactively address any delays or challenges.
  • Ensure high-quality standards in book layout, design, and overall presentation before final publishing.
  • Document all client interactions, feedback, and project progress using internal tools.
  • Share feedback and recurring queries with the operations and support teams for continual process improvement.

Qualifications & Experience

  • Bachelor's degree in Publishing, Communication, English, Media, or a related field.
  • 1–3 years of experience in publishing, customer support, or content/media services.
  • Excellent verbal and written communication in English (7/10 or higher).
  • Ability to handle multiple author projects simultaneously and maintain quality control.
  • Comfortable using Google Workspace tools (Docs, Sheets, Gmail, Meet), ChatGPT, and other digital platforms to streamline communication and task management.
  • Strong organizational skills and a problem-solving mindset.

Other Requirements

  • Immediate joiners or those with a short notice period preferred.
  • Must own a laptop (systems are not provided by the company).

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Leave encashment

Work Location: In person

  • Customer Service Representative

    5 days ago

    Delhi, Delhi, India Airmount Logistics Private Limited Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    Company DescriptionAirmount Logistics Private Limited is a specialty cargo service provider in India, offering transportation & logistics services via Road, Train & Air with accurate docket tracking. Founded in 2016, Airmount is known for 24/7 availability, customer satisfaction, and personalized solutions for various industries. Role DescriptionThis is a...

  • Customer Service Representative

    5 days ago

    Delhi, Delhi, India Airmount Logistics Private Limited Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company Description Airmount Logistics Private Limited is a specialty cargo service provider in India, offering transportation & logistics services via Road, Train & Air with accurate docket tracking. Founded in 2016, Airmount is known for 24/7 availability, customer satisfaction, and personalized solutions for various industries. Role Description This is a...

  • Customer Service Representative

    4 days ago

    Delhi, Delhi, India beBeeCustomerSupport Full time ₹ 2,00,000 - ₹ 5,00,000

    Customer Service Representative Job Summary">We are seeking a skilled and empathetic Customer Service Representative to handle customer inquiries, resolve issues, and provide exceptional support.">Deliver prompt and professional service via phone, email, or chat.Respond to customer concerns, address complaints, and offer solutions.Maintain accurate records...

  • Customer Service Representative

    1 week ago

    Delhi, Delhi, India beBeecustomerService Full time ₹ 8,44,800 - ₹ 10,92,000

    Customer Service Representative Job SummaryWe are seeking a skilled customer service representative to join our team.Job Responsibilities:Handles customer complaints with 3-5 years of experience.Owning and managing customer grievances, following up, tracking, and resolution within predefined time and quality standards.Supervising and handling customer...

  • Customer Service Representative

    5 days ago

    Delhi, Delhi, India Ikka Dukka Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    The ideal candidate loves talking to people and proactively solving issues.Company DescriptionIkka Dukka is an Irish and Indian company focused on designing and developing luxury handmade products. The company also specializes in creating unique, custom-made gifts for corporates, weddings, and events. Ikka Dukka collaborates with highly skilled artisans to...

  • Customer Service Representative

    5 days ago

    Delhi, Delhi, India WM Full time US$ 40,000 - US$ 80,000 per year

    Company DescriptionWM is North America's leading provider of integrated environmental solutions, committed to managing and reducing waste from collection to disposal while recovering valuable resources and creating renewable energy. With a mission to maximize resource value and minimize environmental impact, WM tailors services to meet the needs of nearly 20...

  • Customer Service Representative

    7 days ago

    Delhi, Delhi, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 7,50,000

    Customer Service RepresentativeAbout the Position:We are seeking highly skilled and customer-focused professionals to handle customer inquiries, resolve issues, and deliver exceptional service.Key Responsibilities:Respond to customer calls in a professional and courteous manner.Address customer complaints and product/service information.Provide timely and...

  • Customer Service Representative

    7 days ago

    Delhi, Delhi, India beBeeCustomer Full time ₹ 30,000

    Job OpportunityWe are currently seeking a Customer Service Representative to join our team.Provide exceptional customer service via live chat, responding promptly and professionally to customer inquiries.Deliver accurate and timely resolutions to customer queries, maintaining high levels of customer satisfaction.Manage multiple conversations efficiently,...

  • Sales and Customer Service Representative

    3 days ago

    Delhi, Delhi, India beBeeCustomerService Full time ₹ 2,50,000 - ₹ 4,50,000

    Job Description:We are seeking a skilled Sales and Customer Service Representative to join our team. This is a full-time on-site role located in Delhi, India.The ideal candidate will be responsible for making outbound calls to potential and existing customers, promoting and selling products or services, providing customer support, and maintaining customer...

  • Customer Service Representative

    11 hours ago

    Delhi, Delhi, India beBeeCustomer Full time ₹ 31,50,000 - ₹ 42,00,000

    About the Role:\We are seeking a skilled Customer Service Representative to handle customer inquiries and provide information about our services.\\Key Responsibilities:\\Respond to customer inquiries via phone or email.\Provide product and service information to customers.\Manage customer interactions and record requests in software systems.\Continued...